Network Operations Center; NOC Analyst - Associate

Network Operations Center (NOC) Analyst - Associate

Join UPMC as a Network Operations Center (NOC) Analyst – Associate. This fully on‑site role (PA area only) supports a 24x7x365 NOC, monitoring UPMC’s enterprise data and voice networks. The shift is 7 PM‑7 AM, rotating in a 2‑week cycle (week 1: Thu‑Sat; week 2: Sun‑Thu‑Sat). The 2‑week period is 84 hours with 4 hours overtime.

Key Responsibilities:

• Deliver strong customer service and communicate effectively with technical teams, vendors, and stakeholders.
• Monitor the enterprise network using tools such as Stablenet, Nokia Wavesuite/NFM‑P, Splunk, and Palo Alto Panorama.
• Interpret and explain network topologies, hardware functions, routing behaviors, and protocol operations.
• Respond to alarms, outages, and abnormal network conditions following established incident response procedures.
• Troubleshoot network issues across switches, routers, firewalls, and related devices with a focus on immediate resolution.
• Coordinate testing and repair of WAN circuits with telecom carriers and service providers.
• Create, update, and maintain technical documentation including network diagrams, procedures, and troubleshooting guidelines.
• Assist with installation and deployment of network equipment (switches, routers, servers, etc.) as part of projects and initiatives.
• Provide Level 1 support across UPMC’s network infrastructure.
• Maintain data center and facility wiring/fiber documentation, cross‑connect details, and physical network layouts.
• Collaborate with team members to complete tasks and projects; adapt to changing priorities and operational needs.
• Uphold data confidentiality and security standards across all systems and interactions.
• Engage in continuous learning, training, and mentorship opportunities to expand technical skill sets.
• Prepare clear written and verbal communications for technical and non‑technical audiences.

Required Qualifications:

• Foundational understanding of operational support for data networks and enterprise monitoring tools.
• Basic experience with or exposure to logging into switches/routers and reviewing configurations.
• Familiarity with packet capture and analysis tools such as Wireshark or Riverbed.
• Working knowledge of OSI and TCP/IP models.
• Understanding of network protocols (TCP/UDP/SNMP/BGP/ISIS/EIGRP/OSPF).
• Strong analytical skills, attention to detail, and ability to remain focused under pressure.
• Effective collaboration skills and ability to work with peers, engineers, and business partners.
• Familiarity with the operational support of data networks and network management tools.
• Familiarity with various sniffer products.
• Analytical skills and understanding of Data Center networking.
• Understanding of the TCP/IP protocol (TCP and UDP).

Preferred Qualifications:

• CCNA or equivalent vendor certification.
• Prior experience working in a NOC environment.
• Practical hands‑on experience with enterprise network platforms.
• Experience logging into routers/switches.

Licensure / Compliance: Act 34 Clearance required.

UPMC is an Equal Opportunity Employer / Disability / Veteran.

Seniority level:
Not Applicable.

Employment type:

Full‑time.