Field Service Technician
Listed on 2026-01-01
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IT/Tech
Technical Support, IT Support
Why Join Stahls’ Hotronix, a Groupe
STAHL company?
We value work/life balance. As a family‑owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work and generous PTO packages, giving you the opportunity to earn additional paid time off throughout the year.
We take health and wellness seriously. Our comprehensive benefits packages come with low premiums and front‐end deductibles. You can contribute pre‑tax dollars to your FSA or HSA accounts, receive company‑paid ancillary benefits with optional buyups, and earn additional paid time off (IPOD) by participating in healthy activities.
We do not believe in just getting a job; we believe in careers. With ongoing training and opportunities for personal development, we foster career growth. Looking to take your career to the next step? We offer tuition and continuing education reimbursement.
We believe in making a difference (and having fun while doing it). Whether we are celebrating goals, showing appreciation with catered luncheons, soaking up the sun at Idlewild, visiting Kennywood, enjoying Potato Patch fries on family‑fun days, or providing facility‑wide communication with town‑hall meetings— we’re a family‑owned company that enjoys family‑friendly fun year‑round. We’re all about having fun and making a difference.
Read more about other benefits and perks HERE.
Stahls’ Hotronix is the highest‑quality heat press manufacturer known for superior fringe benefits. We provide superior products to any comparable press, conduct innovative research and development (engineered and patented), offer industry‑best warranties, and provide blue‑ribbon lifetime technical support. We are also the world’s largest manufacturer and are compliant with worldwide safety standards.
The Traveling Service Technician is responsible for providing on‑site technical service, maintenance, and support for heat presses and related company components. This role requires extensive travel to customer locations to diagnose issues, perform repairs, conduct installations, and ensure optimal equipment performance. The technician will also support customers remotely when not traveling, blending hands‑on technical expertise with strong customer service and administrative skills.
On‑SiteService & Repair
- Travel to customer locations (approximately 80%) to install, troubleshoot, repair, and maintain heat presses and associated components.
- Diagnose mechanical, electrical, and systems‑related issues and implement corrective actions to minimize customer downtime.
- Perform preventive maintenance to ensure equipment reliability and longevity.
- Provide remote technical support via phone, email, or video when not traveling.
- Guide clients through troubleshooting steps, part replacements, and corrective procedures.
- Manage product returns and replacements, including processing credits for parts, machines, and shipping.
- Create and update technical documentation, service reports, customer records, and procedural guides.
- Support training initiatives by identifying common customer challenges and recommending improvements to training materials.
- Educate clients on equipment operation, care, and best practices during on‑site visits.
- Identify recurring issues and recommend improvements to product design, system processes, or support procedures.
- Assist customers with shipping quotes, logistics questions, and updated shipping information.
- Perform order entry, parts check‑in, and inventory‑related tasks as needed.
- Maintain spreadsheets, reports, and filing systems to track trends, service data, and customer interactions.
- Provide administrative support and act as backup for related tasks when requested.
- Contribute to organizational goals by completing tasks that support company initiatives and operational efficiency.
Mandatory travel approximately 80% of the time, including overnight travel.
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