Sr. Azure Engineer

The Sr. Azure Solutions Engineer is responsible for designing, creating, and supporting the Azure relationship used in our hosting services operation. The engineer will be focused on improving the stability and performance of systems, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. The engineer will also work independently as a lead engineer when migrating or onboarding new clients into Azure services that have a high technical demand.

As part of the position, the engineer will be responsible for accurately recording information relayed from customers along with key troubleshooting steps and results in the case management system. The engineer will manage their personal queue of open cases and continually follow up to ensure timely incident resolution and customer satisfaction. The engineer will proactively identify and take steps to resolve or eliminate recurring incident types and participate in process improvement and knowledge documentation to positively impact customer satisfaction and increase operating effectiveness and efficiency.

Essential Functions

• Ability to deliver well-crafted bill of materials and statements of work on client projects and design builds in the Azure stack
• Able to adapt with the quickly evolving Microsoft Cloud
• Work in tandem with management on making key decisions on how to manage and roll out cloud infrastructure and systems
• Understanding of Azure networking concepts and integration to LAN/WAN technologies, including express route and site to site VPNs
• Expertise with Azure storage management techniques and optimization, including review of future storage options and their strategic applications
• Maintain deep technical knowledge of Azure solution areas including design, sizing, monitoring, and financial impact
• Responsible for the management and upkeep of Azure systems for delivery of cloud and traditional managed services
• Maintain strong knowledge of Azure solutions and lead design relative to implementing technologies that comprise Cloud/Data Center services and solutions.
• Gather requirements, design, and deploy solutions to meet business needs.
• Design onboarding and migration projects as a technical lead as well as execution of the build and migration of resources to Azure
• Work with a variety of 3rd party applications for migration into corresponding Azure models
• Creation and management of scripts for automation of tasks and scaling of environments.
• Assist in regulatory audit (PCI, HIPAA, etc.) remediation and design
• Respond to support queues promptly and document incidents accurately and simultaneously into the case management system.
• Monitor and enforce system security guidelines for clients, in particular where they involve Azure resources
• Provide exceptional customer service to all clients.
• Proactively support and maintain effective user relationships by educating clients on system operations and applications.
• Utilize existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.
• Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity.
• Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.
• Acquire and maintain knowledge of relevant Azure services and support policies to provide technically accurate solutions to customers.
• Assist to develop internal documentation and procedures related to specific customer environments.

Competencies

Customer focused

Understanding of IT processes and procedures concepts

Excellent troubleshooting capabilities

Strong analytical and problem-solving ability to effectively prioritize and execute tasks

Good written, oral and interpersonal communication skills

Highly self-motivated and directed with keen attention to details

Ability to work both independently and in a collaborative team environment

Ability to grow and learn new technologies

Required Technical Experience/Skills

Strong working knowledge Microsoft Cloud Services, including, but not limited to, Azure IaaS/PaaS, Azure Active Directory, and Azure Networking and Storage

Ability to configure and work with Azure auto-scaling

Strong working knowledge Microsoft 365, including, but not limited to Teams, Enterprises Mobility and Security Suite, and Azure Entra

Able to adapt with the quickly evolving Microsoft Cloud

Basic automation experiences with Power Shell

Proficiency with Microsoft Core technologies (Active Directory, DNS, DHCP and major network protocols)

Strong working knowledge of Azure Security Solutions

Strong Azure Disaster Recover-as-a-Service (DRaaS) concepts

Strong working knowledge of general networking concepts

Extensive experience in migrating clients…