Customer Success Executive

Client Success Executive

Pay: $65,000 – $75,000 base + bonus opportunities

Schedule: Monday–Friday, 8:00am–5:00pm

Industry: Software Development | SaaS

Type: Full-Time, Direct Hire

A growing, well-established software company is seeking a Client Success Executive to join its client-facing team. This organization develops technology used by enterprise customers to proactively monitor and improve performance across complex IT environments.

This role offers strong exposure to executive leadership, cross-functional collaboration, and long-term career growth in a people-focused, development-driven environment.

• Serve as the primary point of contact for assigned customers
• Conduct regular outreach to ensure product adoption and client satisfaction
• Manage subscription renewals and ensure continuity of service
• Identify training needs, support gaps, and usage challenges; coordinate solutions
• Support customer onboarding and ongoing education
• Handle inbound and outbound calls and email communications
• Provide light troubleshooting and basic technical support

• Work closely with senior leadership and client success management
• Partner with Finance on renewals, billing questions, and process accuracy
• Collaborate with Marketing on customer insights and usage trends
• Support client strategy and ensure customers receive full product value

• 2–4 years of experience in client success, account management, or customer-facing roles
• Experience in a software or SaaS environment required
• Familiarity with client success workflows and basic technical concepts
• Strong communication skills with a customer-first mindset
• Highly organized with the ability to multitask in a fast-paced environment
• Comfortable collaborating with cross-functional teams and leadership
• Competitive base salary + bonus opportunities
• Full medical and dental coverage
• 401(k) with company match
• Paid time off and company holidays
• Professional development and growth opportunities