IT Helpdesk Technician

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Title Information

Position:
Information Technology Support Technician
Department:
Information Technology
Reports: IT Manager

Job Goal

To support and maintain all components of the District network including the structured cabling system, attached workstations, mobile devices, peripheral devices, telecommunication devices, and security cameras.

• Technical school/college with a degree in computers, B.S preferred.
• At least three years of hands‑on experience in a technical support position and one year in a network environment, working extensively with hardware.
• Ability to work with network cabling and connections, including installing/removing peripherals, cards, and other devices.
• Extensive hardware/software troubleshooting skills and ability to perform repairs.
• Strong knowledge of personal computers, mobile devices, telecommunications devices, and security camera systems.
• Experience using a variety of operating systems.
• Strong knowledge of Microsoft Office, Internet, virus protections, and email applications.
• Ability to deal with frequent interruptions.
• Physical capacity to move/relocate computers and peripherals.
• Works effectively with users, communicating clearly and maintaining a strong work ethic.
• Handles simultaneous projects and reacts spontaneously to critical trouble‑shooting situations.
• Tact, patience, poise, and positive attitude in handling job responsibilities.
• Ability to impart knowledge and confidence to students and staff who may be unfamiliar with new technologies.

• Regular attendance.
• Support and maintain all components of the District network including the structured cabling system, attached workstations, mobile devices, peripheral devices, telecommunication devices, and security cameras.
• As a member of the district Helpdesk team, troubleshoot hardware, software, network, telecommunication and video issues throughout the school district.
• Apply District policies and controls to ensure security of the network, legal compliance with software licenses, and copyright laws.
• Test all hardware or software before it is deployed to ensure compatibility with the existing network and operating systems.
• Follow established procedures for maintaining documentation and inventory of networked computers, printers, system software, and standardized application software licenses.
• Troubleshoot and resolve problems associated with the use of the network and district devices.
• Complete appropriate equipment repairs in an efficient and courteous manner.
• Relocate/move, set up and install new computer systems, devices, software, and telecommunications equipment throughout the district.
• Work effectively with users on all levels, communicating clearly, and maintaining a strong work ethic.
• Manage simultaneous projects and react spontaneously to critical trouble‑shooting situations.
• Accept additional duties or responsibilities as assigned.
• Consult with members of the Information Technology Department to promptly resolve interruptions of any network services or equipment failure.
• Maintain an excellent working relationship with the members of the Information Technology Department.
• Stay current on new technologies and software applications that may have significant value to the District.

Mid‑Senior level

Full‑time

Information Technology

Primary and Secondary Education