Transportation Representative NOC IB

Overview

The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

• Graduation in any specialization from a recognized university
• Excellent communication skills (written and verbal) in language
• Ability to communicate correctly and clearly with all customers
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Work successfully in a team environment as well as independently
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
• Excellent typing skills
• Demonstrates an ability to successfully navigate websites
• Demonstrates a proficient knowledge of email applications

• Logistics background and Experience in similar role
• Proficient in Excel

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Company - ASSPL - Telangana

Job : A3056849

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Distribution, Supply Chain, and Engineering
• Industries:
  Software Development