IT Support Services Specialist

Join to apply for the IT Support Services Specialist role at Members 1st Federal Credit Union
. The base salary is $26.92 per hour.

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our family—a tight‑knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. The absolute best for our associates means fantastic healthcare, paid benefits, opportunities for professional advancement, work‑life balance, and a place where you are accepted and respected for your individuality.

• Provide second‑level technical support for all incoming IT issues, troubleshooting and resolving complex problems with hardware, software, and peripherals.
• Install, configure, and maintain Windows and iOS devices, ensuring all systems and workstations operate efficiently.
• Provision hardware and software, support remote office locations, and diagnose basic and intermediate technical problems.
• Lead IT infrastructure improvement projects, ensuring systems remain up‑to‑date and secure.
• Support and update company software, troubleshoot issues, and implement effective solutions.
• Collaborate with users at all levels of the organization to identify needs, deliver technology solutions, and enhance end‑user experiences.
• Ensure endpoint security protection is in place, with regular monitoring for vulnerabilities and maintenance of security systems.
• Develop and maintain an inventory of all IT assets, documenting hardware failures, repairs, installations, and removals.
• Assist in training and supporting the IT Support Services Team, fostering a collaborative and efficient work environment.

This is a hybrid opportunity that will require you to be in office at our Headquarters (Enola, PA) 2‑3 days per week. The position may require in‑person training.

• Sound analytical and problem‑solving skills
• Intermediate knowledge of Active Directory, Group Policy, DNS, DHCP, SMTP
• Basic knowledge of VDI troubleshooting and administration
• Organizational and time‑management skills
• Solid communication and interpersonal skills
• Intermediate level knowledge of Windows Server and desktop operating systems, hardware, and related technologies
• Technical diagnostic skills
• Intermediate knowledge of Microsoft applications

• 3‑5 years of related experience
• Valid driver’s license required
• Associate’s degree or equivalent business knowledge

At Members 1st, we look for individuals who show up as their whole self because we value diversity, inclusion, and belonging. We serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our mission is to grow our family by delivering everything they need to live well financially.

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are excited to offer a competitive salary for this position. The minimum salary for this position is $26.92 per hour. Potential for higher compensation exists based on experience, skills, education, and location.

• Harrisburg, PA
• Workplace:
  Headquarters in Enola, PA (hybrid)