Solutions Engineering Manager, Switzerland

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time e join us!

Switzerland

• Set the cadence of the team’s communication, collaboration and culture.
• Support the personalised individual development plan for each team member, coaching SE colleagues in Switzerland to excel across the sales and technical disciplines necessary to support a successful team.
• Work closely with Enterprise prospects and customers by shadowing and improving your team’s technical expertise to help develop good practice and ensure a high standard of customer success.
• Coordinating the team’s resources to have the greatest customer impact, providing guidance when specific assistance is required or to elevate early and engage the correct resources at the right time.
• Work with cross‑functional teams at Cloudflare—Sales, Product, Engineering and Customer Support—to drive customer success and advise on scalable solutions.

The problems that our clients face are diverse and unique – reflected in how we think about our Solution Engineering team. Building on the hive‑mind, our SE team is made up of individuals from a wide range of backgrounds – from end-customers to other vendors, financial consulting to product management, customer support to software engineering. In short, we need a diverse, curious and collaborative team.

• Financial consulting, engineering, software development, product management, customer support & project delivery experience.
• Diversity of experience combined with genuine curiosity for our technology.
• Ability to explain complex technical concepts in easy‑to‑understand terms.
• Passion for coaching and teaching.

• Minimum of 3 years in a prior leadership role, with a minimum of 10 years related industry experience.
• Demonstrable experience in coaching, leadership skills or team management.
• Experience in understanding and solving escalations, team issues or other management related scenarios.
• Track record of partnering with account executives and customer success teams to deliver solutions to customers.
• Proven track record in technical pre‑sales domain.
• Proven knowledge of the enterprise market in Switzerland.

• Cultivate cross SE team/office coordination, keep us all connected as one team.
• Facilitate knowledge transfer between SE teams.
• Ensure the team learns from the great ideas of single team members.
• Ensure mistakes are not repeated within the team.
• Develop strong relationships outside of SE organisation to aid in escalation of issues.
• Maintain strong communication with Account Executives and Customer Success leads.

• Keep the pulse of the team: who is happy, productive, performing; know each member’s strengths and how they would each like to develop.
• Exemplify and cultivate positive culture traits.
• Provide support and confidence to…