Senior Technology Support Technician

Senior Technology Support Technician –
Bank of Bird‑In‑Hand
, Paradise, PA

Bank of Bird‑In‑Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to this open position. We are dedicated to embracing diversity and inclusion to create a welcoming environment for anyone who enters our doors. When you join our team, you will be appreciated and celebrated for who you are every day.

• Provide advanced technical support to end‑users via phone, e‑mail, and in‑person (onsite/hybrid).
• Troubleshoot and resolve complex hardware, software, and networking issues on desktops, laptops, mobile devices, and peripherals.
• Manage and resolve escalated tickets from junior support staff.
• Support user onboarding/offboarding including provisioning accounts and equipment.
• Document issues, resolutions, and processes in the ticketing system and knowledge base.
• Train and mentor junior helpdesk staff.
• Administer and maintain Windows Server environments (2016/2019/2022), including Active Directory, DNS, DHCP, Group Policy.
• Manage and monitor virtualization platforms (VMware, Hyper‑V).
• Perform system updates, patch management, and server backups.

• Experience with helpdesk ticketing systems (e.g., Zendesk, Fresh service, Service Now).
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Familiarity with remote support tools (e.g., Team Viewer, Remote Desktop, Any Desk).

• BS degree in IT, Computer Science, or related field (or equivalent experience).
• 5+ years of technology support experience.
• Familiarity with Windows, macOS, Microsoft 365, and common desktop applications.
• Knowledge of basic networking concepts (IP, DNS, DHCP, VPN).
• Excellent communication, interpersonal, and problem‑solving skills.

• Competitive Medical, Dental, Vision Coverage
• 401(k) Retirement Plan with 4% Company Contribution
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Mid‑Senior Level

Full‑time

Information Technology – Banking

Equal Opportunity Employer

All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.