IT Support Analyst Lab Systems

Job in West Point, Montgomery County, Pennsylvania, 19486, USA

Listing for: TechDigital Group

Full Time position
Listed on 2026-01-03

Job specializations:

IT/Tech
IT Consultant

Position: IT Support Analyst for Lab Systems
Location: West Point

Job Description:

Worked in Pharma / Lab applications

Should have GMP, GDP, Data integrity knowledge

Prefer working or interacted with Mettler instruments

Experience in SNOW: Request Management, Incident Management, Knowledge Management, Problem Management, Disaster Recovery, System Monitoring, System Maintenance

Manage tickets requiring interaction with vendor, Tier 3 (Mettler Toledo)

Mettler to perform upgrades and patches (e.g. MR and PR releases) coordinating activities through AMS

AMS to understand and coordinate with infrastructure teams for unplanned infrastructure outages

Work on integration with LIMS systems.

Project Team and PT-HCL will provide KT as defined by RMO process

Disaster Recovery (e.g. Testing) and backup activities

Support to field How-To questions based on Lab X work instructions and job aids

Must have working knowledge of the process to effectively troubleshoot incidents

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