ServiceNow Senior Technical Consultant

We are seeking a highly skilled and experienced Senior Technical Consultant – Service Now to join our team. The ideal candidate will have at least 7 years of hands‑on experience with the Service Now platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core Service Now applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable Service Now solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross‑functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

• 7+ years of experience working with Service Now, including hands‑on development and implementation.
• Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non‑technical audiences.
• Customize Service Now applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• Service Now Certified System Administrator, Certified Application Developeror Certified Implementation Specialist certifications preferred.
• Experience with additional Service Now modules like HRSD, or GRC.