Information Technology Technician

Description

Position:
Information Technology Technician

Location:
Greater Pittsburgh Area

The Information Technology (IT) Technician plays a crucial role in ensuring the smooth and efficient operation of all technology systems within Devereux TCV Community Services. This individual will provide technical support to staff, maintain hardware and software, troubleshoot issues, and contribute to the overall technological infrastructure that supports our clinical, educational and administrative functions. The IT Technician will work closely with all departments to ensure technology enhances patient care and operational efficiency, while maintaining strict adherence to HIPAA and other relevant privacy regulations and information security measures.

Responsibilities are as follows but not limited to
:

Technical Support: Provide first and second-level technical support to end‑users (clinical staff, administrative staff, etc.) for hardware, software, network, and system issues. This includes desktops, laptops, mobile devices, printers, and specialized clinical software.

Hardware & Software Management: Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications. Perform routine maintenance, upgrades, and replacements as needed.

Network & Connectivity: Assist with the maintenance and troubleshooting of network infrastructure (LAN/WAN, Wi‑Fi), including routers, switches, and access points. Ensure reliable internet connectivity for all locations.

System Administration: Assist with user account management, permissions, and access controls within various systems (e.g., Electronic Health Records (EHR) systems, email, productivity suites).

Security Camera and Door Access Control Systems: Assist with installation, configuration, and maintenance of IP‑based security cameras and associated recording devices (NVRs/DVRs). Troubleshoot camera connectivity, video quality, and recording issues.

Data Security & Privacy: Implement and enforce security protocols, including data backup and recovery procedures. Ensure all IT practices comply with HIPAA, HITECH, and other relevant data privacy regulations. Participate in security audits and risk assessments.

Problem Solving: Proactively identify and resolve technical issues to minimize downtime and disruption to services.

On-Call/After-Hours Support: Be available for occasional on‑call or after‑hours support for critical system issues.

Technical

Skills:

• Proficiency in Windows operating systems (Windows 10, Windows 11).
• Proficiency in Google Workspace, Microsoft Azure, SCCM, Intune considered an asset
• Experience with Microsoft Office 365 administration (Outlook, Word, Excel, SharePoint, Teams).
• Familiarity with network fundamentals (TCP/IP, DNS, DHCP).
• Experience troubleshooting hardware (desktops, laptops, printers) and software issues. Understanding of the OSI Model.
• Basic understanding of Active Directory and user management.
• Experience with ticketing systems for IT support.
• Healthcare Specific Knowledge:
  Strong understanding of HIPAA and other healthcare data privacy regulations. Familiarity with Electronic Health Record (EHR) systems is highly desirable (e.g., [mention specific EHRs if applicable, like "my Avatar," "Care Logic," "Epic," ""]).

Education: Associate's degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred.

Experience: 2+ years of experience in an IT support role, preferably in a healthcare or behavioral healthcare setting.

Other Requirements: Must possess a current valid driver's license. Must be at least 21 years of age. Must be legally able to work in the US.

Physical Requirements: Performs a variety of physical tasks associated with the work of an information technology staff, including sitting, standing with movement, walking, bending/stooping, crawling, climbing, reaching above shoulder, reaching below shoulder, reaching at shoulder, maintaining balance, crouching, kneeling, lifting, carrying, pushing and pulling up to 75 lbs. Any weight that exceeds 100 lbs. may require the use of equipment or additional help from staff.

Repetitive hand and foot…