Information Technology Repair Technician

Overview

The Information Technology (IT) Repair Technician job was established to provide Information Technology support to DCIU and its customers and perform on-site and off-site Information Technology repairs of computer hardware and software.

This job reports to the Information Technology Supervisor.

• Inspect, repair, test, clean/disinfect, and install computer hardware and software to ensure conformance with specifications and quality standards.
• Determine root cause of failure, solution, and then complete subsequent repair.
• Perform assigned activities from oral and/or written instructions, drawings, or other manufacturing information.
• Ability to plan, schedule, and coordinate activities to satisfy IT repair shop needs on a timely basis.
• Accept escalations of more complex repairs.
• Participate in required training programs.
• Develop/Modify procedures and work instructions to ensure accuracy and provide information to other technicians.
• Handle materials in accordance with established procedures.
• Maintain product knowledge for all jobs in the current work center.
• Maintain expected progress of jobs in assignment and communication of problem areas.
• Work in replenishing parts inventory.
• Provide support to the Technical team on an as-needed basis or during peak work periods.
• Ensure that the policies and procedures are consistently followed.
• Maintain accurate documentation on the status of each job within the dispatch POD, manage the distribution of work, and ensure documentation is complete before jobs are cleared.
• Performs other duties as requested or assigned.

Education Required:

2 years of technical school education

Associate's degree in computer science or related field (preferred)

Certification

Required:

A+ Certification or equivalent experience.

An ability to train for and obtain required manufacturer (Dell, HP, Apple, Lenovo, and others) repair certifications within 90 days of a request.

• Excellent verbal communication and problem-solving skills.
• Minimum of two (2) years of computer hardware repair experience.
• Computer skills including Microsoft Word, Outlook, and Internet.
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Knowledge of the local and regional geographical area
• Accurately and quickly read maps
• Make optimum decisions under pressure and time constraints
• Valid State Issued Driver's License and a clean driving record.
• Ability to Lift 70 Lbs.

• Driving Large Sprinter Van or Similar.

• Strong organizational skills.
• Ability to relate to and function effectively with people of varying backgrounds and positions.
• Ability to communicate effectively and possess a positive and professional attitude toward duties and responsibilities.