IT Systems Administrator

The Role in Brief

We are seeking a motivated and detail-oriented IT Systems Administrator to support the day‑to‑day operation and maintenance of the organization’s technology environment. Working closely with the IT Manager, this individual will assist with managing business applications, user support, network‑connected systems, and general IT operations across the firm. The ideal candidate is proactive, customer‑service focused, and eager to grow their technical skillset while helping ensure reliable and efficient technology services for staff and regional offices.

• Assist the IT Manager with the maintenance and support of network infrastructure and related IT systems.
• Provide support for the Office 365 suite, VMware environment, SD‑WAN network, Cisco switches, firewalls, and other key enterprise technologies.
• Help support the day‑to‑day operation of business‑critical infrastructure, software, and applications.
• Assist with routine system updates, patching, and maintenance activities.
• Assist in end‑user troubleshooting and resolving technical issues, providing hands‑on support for both hardware and software problems.
• Support ongoing IT initiatives and projects as directed by the IT Manager.
• Follow established IT security and data protection procedures.
• Document procedures, configurations, and system architecture to ensure consistency and reliability.
• Conduct routine IT performance assessments and offer recommendations for system and infrastructure enhancements.
• Travel to regional offices as needed to support IT projects.

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1‑3 years of experience in IT support or systems administration preferred.
• CompTIA A+, Security+, Network+ or other industry standard certifications.
• Experience supporting Windows workstations and common Microsoft business applications preferred. Experience with Autodesk or AEC software is a plus.
• Exposure to networking concepts, Microsoft 365 administration, endpoint support, and AI platforms.
• Proven ability to troubleshoot, diagnose, and resolve technical issues efficiently.
• Experience providing end‑user support and delivering timely, high‑quality assistance.
• Excellent organizational and problem‑solving skills, with a keen eye for detail.
• Strong communication skills and the ability to work collaboratively with cross‑functional teams.
• Ability to prioritize tasks, manage time effectively, and work independently when needed.