Systems Administrator

Posted Friday, September 4, 2026 at 5:00 AM

Eagle Integrated Services, LLC has openings for Systems Administrators located in Tobyhanna PA.

We are seeking candidates who possess the ability to process and respond to user-submitted work orders involving:

• Assessment and solution of various ranges of systems support issues.
• Support of authorized software and hardware products.
• Skillfully guiding users through problem resolution.
• Set up, image or repair of authorized computer equipment and related devices.
• Training users to utilize new computer hardware or software, including printing, installation, word processing, and email.
• Response to critical systems security events.
• Education of supported users to promote complete mitigation of systems vulnerabilities consistent with risk management framework objectives.
• Triage of inbound user work orders arriving through the user work-order portal within the SLA (Service Level Agreement) of the contracted services.
• Effective use of remote systems management tools.
• Site visits to provide touch labor.
• NIPR and SIPR account management creation, modification, maintenance, and disposition.
• Installation of approved software within the authorized and supported user group.
• Software packages for deployment through "push" methodologies.
• Preparation and execution of delivering software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices.
• User assistance in determining service requirements and developing appropriate technical specifications that are consistent with user needs.
• Provision of advice regarding available automation functions, integrating requirements with existing capabilities, communication requirements, control and administration of systems, types of
• information management systems, operating systems, equipment, and infrastructure compatibility.
• Recommendations on approved equipment and software.
• Configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware associated with the authorized hardware list.
• Installation of new computers per the customer’s Life Cycle Replacement Policy.
• All aspect of support for secure and non-secure video teleconference events.
• Provisioning and maintenance of on-premises VIOP phone systems.
• Light network connectivity and cabling.
• Major Responsibilities:
• Performance of all technical support center tasks as defined and directed by C4IM Program Manager.
• Provide systems support advice and assistance to all authorized users at each locality. This support may be direct touch labor or direct remote support.
• Provide prophylactic strategies to guard and maintain all user-supported assets against internal and external risks and threats.
• Extend the intent of the client’s security regulations through continual vigilance and actions to protect all assets.
• Troubleshoot basic connectivity and user account problems.
• Provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities.
• Add, delete, manage, and review user accounts, access, and logins IAW local policies. Upon U.S. Government (USG) personnel approval, remove inactive accounts as needed.
• Remove or disable all default, guest, and service accounts in information system or network devices and rename administrative accounts as applicable per local network policy and U.S. Government codified guidance.
• Attend Information Management Officer Classes or meetings when offered by the local supporting Signal Command.
• Install and maintain Microsoft Office Suite, command specific applications software and hardware on PCs as required.
• Install new hardware products, peripherals and equipment; VTC hardware/printers/laptops/servers.
• Control current…