Wire Transfer System Manager

US-PA-East Petersburg

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full‑time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

Manages Fulton Financial Corporation's Wire Transfer System. Establishes policies and procedures to ensure customer domestic wire transfers are performed according to risk management controls. Responsible for system level administration and maintenance of application servers, web servers, and communication equipment within the wire transfer infrastructure. Manage daily operations for Wire Transfer processing and ensuring all Service Level Agreements for our business partners are achieved.

Responsible for system level administration and maintenance of application servers, web servers, and communication equipment within the wire transfer infrastructure.

• Responsible for monitoring the Domestic Wire Transfer System In House, other vendor releases and related regulatory changes. Manage all system required testing including initial testing, regression testing and cross application testing based on said releases and upgrades and modifications, assist with development of requirements for system. Maintain working knowledge of Microsoft SQL Server in order to manage the wire transfer systems and communication equipment.
  
  Maintain working knowledge of SQL Query to automate database administration tasks. Maintain in depth knowledge of application software capabilities and enhancements for all systems used by the Wire Transfer Department. Act as liaison with Federal Reserve Bank, internal Information Technology staff, software vendors, and data communication vendors to troubleshoot issues, implement software upgrades, and test new system functionality. Manage all applicable bank coding and modifications, serve on appropriate committees and or coordinate corporate communications as appropriate to ensure effective implementation of changes, manage sign off of all Wire Transfer activity in the corporate testing software and review and update all internal department procedures when applicable.
  
  Support Managers and staff in reviewing operating policies and procedures to ensure the department tasks are being performed efficiently, cost effectively and accurately. Provide guidance to Fulton Financial Corporation and or affiliate bank staff on procedural changes necessary to accommodate system enhancements, compliance changes or procedural changes. Manage ongoing Wire Transfer system and product implementations to include all technical, procedural, processing, reconcilement risk and controls.
  
  Monitor multiple application servers and communication equipment used to process and store wire transfer activity. Research and resolve any system interruptions.
• Ensures through direct line supervisors and officers, that the department is adequately staffed, trained and structured to provide quality and efficient processing of transactions while delivering quality customer service to both internal and external customers. Recommends alternative staffing solutions or structure to proactively manage an ever changing and ever growing work force dynamic. Establishes, monitors, and manages employee performance to standards by…