Associate Director Program​/Project Management Metrics Analytics & Performance; MAP), Hybrid

The Associate Director, Project Management, within Metrics, Analytics & Performance (MAP) will lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO).

• Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems
• Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)
• Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development IT Division IT.
• Coordinate all aspects of System Integration Test (SIT) & User Acceptance Testing (UAT), included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment
• Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions
• Ensure business needs and criticality of functionality are correctly documented in System Development Life Cycle (SDLC) documentation
• Coordinate the communication of system changes to Business Process/Sub-process Owners, requestors, and stakeholders
• Contribute to the ongoing development of processes related to access and support of all released tools
• Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level Agreement (SLA) are followed and reviewed/updated once a year
• Work with IT and support team to create user provisioning and deprovisioning process
• Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable

• Bachelor's Degree or higher

• 8+ years of experience in IT Project Management
• Basic understanding of System testing & providing training to user communities
• Knowledge quality management and control tools
• Critically evaluates process implications of system changes and deal with conflict and bring to resolution.
• Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).
• Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools-
• Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.
• Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs
• Leadership experience
• Proficient in MS Office
• Recognized as "team player"
• Committed to continuous improvement
• Analytical ability, good judgment, ability to multi-task & prioritize
• Strong verbal & written communication skills
• Ability to proficiently interact with all levels of management and exert influence to achieve results.
• Experienced with "getting things done" in a complex work environment

• 5+ years of experience in clinical research/clinical development
• Knowledge of SQL or other database/query tools

Adaptability, Clinical Data Management, Communication Management, Customer Service Leadership, Driving Continuous Improvement, Good Clinical Data Management Practice (GCDMP), Good Clinical Practice (GCP), Influencing Skills, Mentoring Staff, Prioritization, Project Management, Results-Oriented, Software Development Life Cycle (SDLC)

Conflict Management, New Technology Integration, Policy Compliance

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