Service Desk Lead - IT Support & Incident Mgmt
Listed on 2026-10-14
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
The Boston Beer Company is seeking a Full-Time Service Desk Analyst II, Brewery in Breinigsville, PA to lead daily service desk operations and guide other analysts. You will manage major incidents, collaborate with IT teams, and drive performance improvements while ensuring high-quality end-user support.
You will troubleshoot complex IT issues for on-site and remote users, contribute to knowledge base updates, and participate in after-hours on-call duties.
For the Service Desk Lead - IT Support & Incident Mgmt position at Boston Beer, we are reviewing applications now.
We are seeking a motivated Service Desk Lead - IT Support & Incident Mgmt to join Boston Beer in Upper Macungie Township, PA, United States.
Consider building your career as a Service Desk Lead - IT Support & Incident Mgmt at Boston Beer.
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