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Senior Service Desk Lead — IT Incident & Automation

Job in Township of Upper Macungie, Lehigh County, Pennsylvania, USA
Listing for: Boston Beer Corporation
Full Time position
Listed on 2026-10-14
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 65000 - 120000 USD Yearly USD 65000.00 120000.00 YEAR
Job Description & How to Apply Below
Location: Township of Upper Macungie

Boston Beer Corporation is seeking a Full-Time Service Desk Analyst II, Brewery in Breinigsville, PA. You will lead daily service-desk operations, mentor staff, manage major incidents, and collaborate with IT teams to deliver end-user computing and supply chain technology solutions.

You’ll drive improvements, deploy self-service automations, and support hardware/software assets while ensuring IT security and policy compliance.

We would love to welcome a new Senior Service Desk Lead — IT Incident & Automation to our organisation in Upper Macungie Township, PA, United States.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Senior Service Desk Lead — IT Incident & Automation role at Boston Beer Corporation, based in Upper Macungie Township, PA, United States.

We are looking to fill the Senior Service Desk Lead — IT Incident & Automation position at Boston Beer Corporation in Upper Macungie Township, PA, United States.

Position Requirements
10+ Years work experience
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