Cyber Security Analyst

At Fed Ex, cybersecurity plays a critical role in protecting the technology, information, and digital identities that support our global enterprise. We are seeking an experienced cybersecurity professional to join our Identity and Access Management team supporting Purple , Fed Ex's enterprise identity platform powered by Okta.

This position will support the technologies and processes used to securely authenticate users, manage access, and onboard applications across the Fed Ex environment. The successful candidate will combine hands-on Identity and Access Management experience with strong troubleshooting, infrastructure and security skills.

The role will also help advance the use of artificial intelligence and automation within IAM
. We are looking for an AI practitioner who is interested in using emerging technologies, including AI agents, to automate manual processes, improve operational efficiency, and enhance the way identity services are delivered.

This is not an AI engineering position. The ideal candidate is first and foremost a strong cybersecurity/IAM professional who has demonstrated an ability and desire to apply AI and automation to real-world technology processes.

• Implements, administers and supports technologies deployed across Identity and Access Management and related cybersecurity domains.
• Supports Fed Ex's Okta/Purple t, including authentication, Multi-Factor Authentication (MFA), application onboarding, access policies, role-based access and group permissions.
• Integrations & Onboarding: Assist in onboarding applications to Okta (SSO/SAML/OIDC) and support integrations with enterprise directories (Active Directory, LDAP) and governance platforms (SailPoint, PAM).
• Troubleshoots authentication, authorization, application access and identity-related issues across enterprise environments.
• Applies knowledge of networking concepts, including IP addressing and connectivity, to troubleshoot identity and application integration issues.
• Manages and resolves cybersecurity and IAM incidents, service requests and demand requests through Service Now and established support processes.
• Partners with application, infrastructure, security, and business teams to understand access requirements and implement secure IAM solutions.
• Supports application onboarding and integration with Fed Ex identity and authentication services.
• Research attempted or successful efforts to compromise systems security and assists in the design and implementation of appropriate countermeasures.
• Provides information to management regarding potential business impacts caused by theft, destruction, alteration, or denial of access to information and systems.
• Participates in initiatives to modernize and retire legacy identity environments.
• Supports IAM requirements associated with acquisitions, divestitures, spin-offs and other enterprise transformation initiatives.
• Identifies manual or repetitive IAM processes that can be streamlined or automated.
• Applies AI-enabled tools, agents and automation to improve IAM processes, operational efficiency and service delivery.
• AI & Operational Efficiency: Apply AI-enabled tools, coding assistants, and automated agents to streamline log analysis, improve scripting accuracy, and optimize daily IAM workflows.
• Evaluates emerging AI capabilities and identifies appropriate and secure use cases within Identity and Access Management.
• Collaborate with technical teams to improve the security, reliability, and scalability of enterprise identity services.
• Participates in an on-call support rotation upon developing the required level of proficiency within the environment.
• Identity Automation & Light Development:
  Write, maintain, and debug basic scripts (e.g., Power Shell, Python, JavaScript) and leverage tools like Okta Workflows or REST APIs to automate manual identity lifecycle tasks.
• Performs other duties as assigned.

• Knowledge of IT security and infrastructure.
• Strong technical and consulting skills with project management capability.
• Experience with security and risk frameworks, standards and best practices.
• Strong verbal and written communication skills.
• Knowledge of Identity and Access Management concepts, technologies and security principles.
• Experience supporting enterprise IAM, authentication, or access management environments.
• Identity Fundamentals: Understanding of core IAM concepts, authentication vs. authorization, MFA, SSO (SAML 2.0, OAuth/OIDC), and directory services (Active Directory,…