Senior Business Systems Analyst; onsite

Johnson Controls,a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as datacenters, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where itreally matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, weelevatecustomer performance,turn goals into real-world results andhelpmove society forward.

Visit  for more information and follow @Johnson controls on social platforms.

Johnson Controls is seeking a Senior Business Systems Analyst to play a pivotal role in shaping the future of our Applied Chiller business. In this highly visible position, you'll lead requirements and delivery for a development team responsible for our cloud-based equipment selection platforms, strategic solutions backed by multi-million-dollar investments that drive competitive advantage across the organization. You'll serve as the bridge between business and technology, transforming complex needs into actionable work, owning the product backlog, and influencing a cross-functional team of developers, QA professionals, architects, and technical leaders to deliver exceptional outcomes.

This position is based onsite at our Advanced Development & Engineering Center of Excellence in New Freedom, PA. Candidates must be commuting distance to the facility, or able to relocate. Various relocation packages are available.

• Lead a development team's backlog: break Features into User Stories with clear acceptance criteria and keep work ready against the team's Definition of Ready.

• Facilitate backlog refinement and take part in PI planning, system demos and the team's Kanban cadences.

• Confer with product management, engineering, sales and field users to understand current procedures, problems, data inputs and outputs, and reporting needs.

• Write use cases, workflow diagrams and data models that specify what the system will automate and what users will do.

• Review system capabilities and constraints to judge whether a requested change is feasible, and work with architects and tech leads to weigh solution options.

• Validate delivered work against acceptance criteria and demo it to stakeholders.

• Plan and coordinate dependencies with other teams, including Scrum teams, and external resources.

• Provide 2nd-level support for equipment selection tools: triage field issues and drive them to resolution.

• Keep work visible and transparent through status, risks and delivery metrics.

• Use AI tools such as Microsoft Copilot and Claude to work faster, communicate more clearly, and keep the team's work transparent.

• Collaborate with other analysts and help improve backlog standards and team processes.

• Bachelor's degree in business, engineering or a technical field, or equivalent experience;
  Computer Science, Mechanical Engineering or a related discipline.

• 5+ years of product, business systems analysis or software development lifecycle experience.
• Experience with Azure Dev Ops or a similar tool (e.g., Jira).
• Understanding of web and cloud applications, APIs and data integration.

• HVAC or related industry experience; experience with equipment selection, performance rating or product certification a
• Hands-on experience using AI tools such as Microsoft Copilot and Claude to drive efficiency, improve communication and transparency, and execute work.
• Proven experience writing Features and User Stories with acceptance criteria on…