IT Manager

Description Gwynedd Manufacturing, a growing defense contractor located in North Wales, PA, is a state-of-the-art manufacturing facility dedicated to producing quality products for the U.S. Department of Defense and various U.S. Federal Law Enforcement Agencies. As an innovative company offering a wide array of products, we strive to continuously develop new technology and drive process improvement.

Position Summary Gwynedd Manufacturing is seeking an experienced IT Manager to oversee day-to-day information technology operations, infrastructure, enterprise applications, cybersecurity, end-user support, and technology vendors across multiple locations. This role will be responsible for maintaining reliable, secure, and efficient technology systems that support manufacturing and business operations.

The IT Manager will oversee the organization's Epicor Kinetic ERP environment, Microsoft 365, AWS infrastructure, VMware, server and network architecture, cybersecurity initiatives, mobile device management, Helpdesk operations, telecommunications, backups, and disaster recovery.

This is a hands-on management role that combines technical expertise with team leadership, project coordination, vendor management, and continuous improvement. The ideal candidate has experience supporting a multi-site manufacturing environment and can balance daily IT support needs with infrastructure improvements, system security, and long-term technology planning.

Key Responsibilities IT Operations and Team Management Manage daily IT operations and provide technical support across multiple company locations.

Lead and support the IT and Helpdesk team, including workload prioritization, performance management, training, and escalation management.

Remain hands-on with technical troubleshooting, system administration, infrastructure maintenance, and critical IT projects.

Develop and maintain IT policies, procedures, technical documentation, support standards, and service-level expectations.

Monitor system performance, availability, Helpdesk metrics, and recurring technical issues to identify opportunities for improvement.

Coordinate IT projects, including planning, implementation, scheduling, resource allocation, risk management, and status reporting.

Partner with company leadership and department managers to identify technology needs and align IT initiatives with business priorities.

Infrastructure and Network Administration Manage and maintain IT infrastructure across multiple locations, including Windows Server, Active Directory, Microsoft Entra , Group Policy, DNS, DHCP, VMware, storage systems, switches, routing, firewalls, Wi-Fi, VPN, and site-to-site connectivity.

Maintain reliable and secure network connectivity, server environments, endpoint standards, and infrastructure monitoring.

Coordinate infrastructure upgrades, system maintenance, hardware replacement, capacity planning, and technology lifecycle management.

Support telecommunications and VoIP systems, including phone services, call routing, internet circuits, and conference-room technology.

Maintain accurate network diagrams, system configurations, asset inventories, and infrastructure documentation.

Cybersecurity and Compliance Implement and maintain cybersecurity policies, controls, and procedures to protect company systems, data, and networks.

Manage identity and access controls, multifactor authentication, endpoint protection, email security, patch management, vulnerability remediation, encryption, firewall rules, and network segmentation.

Monitor security alerts, investigate incidents, coordinate remediation, and support incident response and recovery efforts.

Support compliance initiatives related to NIST SP 800-171, CMMC, applicable DFARS cybersecurity…