Virtual Desktop Infrastructure Engineer

The Virtual Desktop Infrastructure Engineer (VDI) will provide technical expertise and operational support for VDI environment supporting RRMC operations. Responsible for maintaining, optimizing, and troubleshooting all VDI systems to ensure reliable, secure, and high-performance virtual desktop services for end users. VDI Engineer will support deployment, configuration, updates, and lifecycle management of VMware while ensuring compliance with cybersecurity requirements. Collaborates with system administrators, network teams, and cybersecurity personnel to implement best practices, resolve system issues, and enhance the overall virtual desktop experience for RRMC customers.

• Deploy VMware/VDI infrastructure including engineering, planning, testing, coordinating and scheduling.
• Implement Virtual Desktop Infrastructure (VDI) in an environment with 500+ desktop and VPN users on 3 different networks.
• Participate in and lead aspects of major network installations and upgrades.
• Interface with vendors to ensure resolution during network outages or periods of reduced performance.
• Develop and implement testing strategies and document results.
• Respond to escalated requests for technical assistance
• Provide advice and training to Tier 2 desktop support, Help Desk, and end-users.
• Respond to Remedy incident and change request tickets to implement standard level changes and troubleshoots/ resolve incidents/problems.
• Maintain current knowledge of relevant hardware and software applications as assigned.
• Participate in special projects as required.
• Develop/Document Techniques, Tactics & Procedures (TTPs) and Disaster Recovery plans.
• Develop and maintain a VDI Knowledge database on SharePoint.
• Interface with industry and other Government agencies to develop best practices in VDI implementations and deployments.

• A bachelor's degree in IT, Computer Science or Cybersecurity related field

• VMware Horizon 8.x Professional.
• VMware Certified Professional - Desktop Management 2023.

• Minimum 5 years of VDI implementation and administration experience.
• Expertise in designing, configuring, and supporting enterprise virtualization technologies for desktop and VPN.

• Knowledge on Virtual Desktop Infrastructure technologies such as VMware Horizon, VMware vSphere, and related virtualization components.
• Windows desktop operating systems, user profile management, and application delivery in virtual environments.
• Networking fundamentals include TCP/IP, DNS, DHCP, and load balancing as they relate to VDI operations.
• Cybersecurity requirements, IA policies, and secure configuration practices for virtualized systems.
• Configuring, deploying, and troubleshooting VDI environments, including virtual desktops, application pools, and connection servers.
• Monitoring system performance, analyzing logs, and identifying root causes of VDI-related issues.
• Managing updates, patches, and lifecycle maintenance for VDI images and virtual machines.
• Documenting system changes, configurations, and standard operating procedures.
• Work collaboratively with system, network, and cybersecurity teams to support end-to-end VDI operations.
• Provide timely technical support, resolve escalated user issues, and ensure consistent end-user experience.
• Plan and implement enhancements, capacity upgrades, and optimization efforts within the VDI environment.
• Communicate technical information clearly to both technical and non-technical stakeholders.

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