Systems Engineer II Job Elm Pennsylvania USA,IT/Tech

Location: Elm

Job Responsibilities:

Support capture operations via hardware and software troubleshooting, root cause analysis, cross-functional collaboration, process improvement, and engineering improvements.
Troubleshoot and resolve issues across Linux, Windows, and macOS systems using terminal/CLI tools and standard diagnostics.
Perform basic network debugging and issue triage (e.g., connectivity, DNS, DHCP, routing basics) and support common network protocols.
Develop and maintain lightweight automation/scripts in bash and/or Python to improve reliability and operational efficiency. (No need to build from scratch — primarily maintaining and improving existing tools.)
Support and maintain systems used in onsite user study environments, including coordination with internal stakeholders to ensure readiness for sessions.
Follow established data handling, participant privacy, and operational protocols for user study environments.
Document procedures, common issues, and fixes to support repeatable operations and knowledge sharing. Update SOPs as issues are resolved or processes change.
Provide operational support for camera/optical systems, lighting, audio systems, and/or AV equipment (e.g., RME, Blackmagic, AVB), and assist in capture-stage or VR hardware environments as needed.
Support multiple concurrent data collection projects spanning different disciplines (electrical, software, hardware), prioritizing and context-switching as needed.
Coordinate with a wide range of cross-functional partners — including researchers, engineers, and non-technical stakeholders — to keep operations running smoothly.

Skills:

Must be able to adhere to data handling and participant privacy Protocols for user study environments.
Linux/Windows/Mac troubleshooting (terminal & CLI utilities)
Computer network protocol knowledge and basic network debugging. Scripting ability in bash and/or python
Strong communication & teamwork skills, can effectively collaborate with many people with distinct job functions (non-engineering)
Former MAANG experience
Experience with camera/optical systems, lighting, audio systems, or AV equipment (RME, Black Magic, AVB)
Ability to build scripts/tools from scratch
Prior work with capture stage environments or VR hardware is a plus
Strong documentation & process improvement discipline
Root cause analysis experience in large-scale hardware/software systems

Education/

Experience:

2+ years of experience in hardware troubleshooting (cameras, networking, PDUs), data collection operations, software scripting, and on-site lab support for complex R&D capture systems.