Tech Service Specialist VII

Location: Shady Grove

Job-:
Aftermarket

Location:

Shady Grove, PA, United States

Schedule:

Full time, 1stPosted:
The Technical Service Specialist VII provides second level parts research, order fulfillment, and technical service support to Manitowoc Country Organizations and third-party Distributors, as well as escalation for issues which exceed the capabilities of a Technical Service Specialist V or VI. Technical Service Specialist VII may also support department management in developing less experienced employees, providing training as needed to distribution, and may be cross trained to provide parts support to multiple product lines or to provide both parts and technical service support for a single product line.

Requirements:

Respond to contact center phone calls and customer service tickets

Timely quotation response and proactive follow-up Participate in training and professional development activities, including technical training classes

Support after hours calls

Support development of new internal Technical Service Specialists and distributor parts and service personnel

Professional interaction with internal and external customers

Blueprint reading and interpretation of technical documentation

Cross train to support multiple product lines OR provide basic level service support on primary product line Safety:
Maintain departmental housekeeping and 5S standards, perform job functions in a safe manner, wear all PPE required by Company Policy were required, know & follow established job specific and facility wide safety & health procedures and rules, participate in safety and health training & demonstrate competency based on training received, and bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can.

Required Skills/Abilities:

Computer literacy – Microsoft 365 suite

Good written and verbal communication skillsERP experience

Experience with warehousing, logistics, and order fulfillment

Demonstrated technical aptitude

Behavioral

Competencies:

Effective Communication Problem-solving

Leadership

Customer focus

Required

Education and Experience:

Associate’s or Technical Degree in a Business or Technical Field AND 4 years of experience OR 8+ years of experience in product support, customer support, or technical support roleOR Bachelor’s degree in a Business or Technical Field Preferred

Education and Experience:

Associate’s or Technical Degree in a Business or Technical Field AND 4 years of experience OR 8+ years of experience

Experience in:
Product or customer or technical support role, working with OEMs and/or distribution in heavy equipment

Crane industry experience best

Physical Requirements:

Sitting and Computer Use:
Ability to sit for extended periods while working at a computer or participating in virtual meetings.

Mobility:
Ability to move freely throughout the office and occasionally access the manufacturing floor or service areas.

Lifting and Carrying:
Occasionally lift and carry items such as technical manuals, tools, or equipment up to 30 pounds.

Standing and Walking:
Periods of standing or walking during inspections, site visits, or meetings in production areas.

Climbing and Bending:
Occasional need to climb stairs, bend, or kneel when inspecting equipment or accessing technical components.

PPE Compliance:
Ability to wear required personal protective equipment (PPE) such as safety glasses, hard hats, and steel-toed shoes when entering production or service areas.

Maintain a Safe Workspace:
Ensure workstations are ergonomically set up and free from trip hazards, clutter, or unsafe electrical setups.

Adhere to Safety Policies:
Follow all company health and safety policies, including emergency evacuation procedures, visitor protocols, and reporting requirements.

Participa…