Billing Operations Analyst; Denver, PA or Wilkes-Barre, PA)

Position: Billing Operations Analyst (Denver, PA or Wilkes-Barre, PA)
Location: Denver

Requisition Number: 30853 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary:

The Billing Operations Analyst is responsible for monitoring and resolving billing data exceptions, maintaining system users and workflows, and tracking meter to cash activities through BPEM case management to ensure accurate and timely billing outcomes. This position serves as the SAP subject matter expert for back office billing functions, troubleshooting system defects, leading UAT, and developing training materials and job aids for staff.

The Analyst also handles more advanced and critical billing operations — including RNG uploads, IP over payment adjustments, and supports regulatory reporting, payment processing and audit requests — requiring a higher level of technical proficiency and independent judgment than entry-level billing roles.
** This position can be based in Denver, PA or Wilkes-Barre, PA.
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* Duties & Responsibilities:

Billing Data Exceptions Administration and Monitoring:

Maintain BDEx user access, permissions, and recommend configuration changes across billing systems to ensure accurate workflow routing

Generate and monitor daily/weekly exception reports (Torch, BLADE) to identify billing anomalies, failed transactions, and data integrity issues; assess impacts and prioritize resolutions

Analyze billing exceptions to determine root cause (data, configuration, system defect or user error), select the appropriate resolution approach and prioritize work based on dollar, customer and bill-window impact

Identify recurring exception patterns and recommend process or system improvements to reduce future occurrences

Serve as SAP System SME:

Serve as the front-line subject matter expert for SAP billing modules used by back-office operations

Determine whether reported issues are system defects or process/training gaps, assess severity and business impact and recommend interim workarounds and resolution priority.

Design UAT scenarios for billing impacts, evaluate results, and recommend whether changes are ready for production from the billing perspective.

Develop and publish job aids and desk procedures that establish standards for billing staff to follow.

Deliver training sessions to new and existing staff on SAP billing processes and system functionality

Act as liaison between billing operations staff and IT on ECC and BOBJ system-related issues

Advanced Billing Operations:

Validate source Renewable Natural Gas (RNG) data against expected volumes and determine whether variances require correction or a hold upload. Process upload and ensure accuracy of transaction.

Identify, calculate, and process adjustments for Installment Plan (IP) over payments and CAP credits

Handle escalated,…