Associate, Systems Administrator II Onsite- Berwyn, PA

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Full Time Technical Berwyn, PA, US

4 days ago Requisition

Salary Range: $85,000.00 To $ Annually

About FIDx :
Based in Berwyn PA, FIDx is an innovative, award-winning Wealth Tech digital platform bringing advisors, firms, and the retirement products they want, together through our industry-changing technology. We provide a platform that allows financial advisors to fully integrate annuities into the advisory ecosystem which will ultimately better serve their clients. The digital space demands a forward-thinking and adaptive workplace. At FIDx, we are creating opportunities – both for our clients and our employees.

To learn more, please visit our website at,

Job Summary :
We are seeking an experienced Systems Administrator II to administer, maintain, and improve the organization’s IT infrastructure while serving as a primary technical escalation point for Level 1

Systems Administrators. This role will provide troubleshooting and technical guidance, take ownership of complex issues, and contribute to security initiatives, automation, process improvements, and the ongoing technical development of Level 1 Systems Administrators.

• Configure, deploy, and manage endpoints using Microsoft Intune / Endpoint Manager.
• Support Windows Autopilot deployments and manage application packaging and distribution.
• Implement and maintain compliance, Conditional Access, and security policies within Intune and Entra .
• Manage user accounts, groups, permissions, and access across Microsoft 365 and Entra .
• Administrate varying areas of Azure such as SQL accounts and access as needed.
• Monitor system and device performance and manage patching, updates, and endpoint security.
• Serve as the primary technical escalation point for Level 1 Systems Administrators, providing advanced troubleshooting and guidance on complex issues.
• Mentor and develop Level 1 Systems Administrators through hands-on guidance, knowledge sharing, and training on systems, processes, and troubleshooting techniques.
• Review escalated issues with Level 1 staff to identify learning opportunities and improve their ability to independently resolve future incidents.
• Develop and maintain technical documentation and troubleshooting procedures to support Level 1 staff and promote consistent issue resolution.
• Administer and support core IT infrastructure, including servers, networking, and cloud platforms.
• Support and lead IT projects, migrations, infrastructure upgrades, and process improvements.
• Contribute to IT security and compliance initiatives and help ensure organizational and regulatory requirements are met.

Skills & Qualifications :

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of IT experience with progressively responsible systems administration duties.
• Strong experience with Microsoft 365, Entra , Intune, Azure, and Windows administration.
• Experience troubleshooting complex endpoint, identity, cloud, application, and infrastructure issues.
• Working knowledge of networking, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Understanding of endpoint security, identity and access management, patching, and vulnerability remediation.
• Experience with Power Shell or similar tools for administration and automation.
• Ability to serve as a technical escalation resource and provide guidance to Level 1 Systems Administrators.
• Strong troubleshooting, documentation, communication, and organizational skills.
• Relevant Microsoft, CompTIA, or similar industry certifications are a plus.

Expected…