Support Technician

Job in Macungie, Lehigh County, Pennsylvania, 18062, USA

Listing for: TechDigital Group

Full Time position
Listed on 2026-10-22

Job specializations:

IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support

Salary/Wage Range or Industry Benchmark: 40000 - 70000 USD Yearly USD 40000.00 70000.00 YEAR

Mandatory

Skills:

Runtime support includes computers, printers, scanners, mobile computers/tablets/phones.
Experience supporting industrial IT devices is a plus. ITIL 4 Foundation Training.

Description:

End User PC, Mobile Phone, and Peripheral setup and deployment technician

Primary responsibilities include:

Setup/imaging of new user equipment (Laptops running Windows 10, Mobile phones running iOS or Android) according to global guidelines.

Delivery of end-user equipment to the users.

General OFFICE support to end-users.

Extended Skill set:

Collaborate with global support technicians in troubleshooting and resolving end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases.

Provide constant communication/feedback to end-users to understand their requirements and set the appropriate expectations.

Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals).

Have a good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure.

Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.

Image & configure new and existing machines to end-user expectations.

Deploy new machines to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs is involved.

Other duties as assigned by Onsite Manager.

Skills typical for Deskside Support in a Windows 10 based enterprise and end-user migrations from old to new computers.

Role is FIRST SHIFT. I'm open to start time of 7, 8, or 9am. Candidate must report to work in Macungie PA.