Engineer, Agility Enablement

National Philanthropic Trust was founded in 1996. Since that time, have raised more than $95.8 billion in charitable contributions and currently manage $68.7 billion in charitable assets. We have made more than 1.1 million grants totaling more than $55.5 billion to charities all over the world. We rank among the largest grantmaking institutions in the United States.

Our mission is to increase philanthropy in society. To that end, our experienced staff of philanthropic professionals are fully prepared to help you establish and administer your donor-advised fund. NPT is led by a Board of Trustees composed of nationally known experts in philanthropy and business.

At National Philanthropic Trust, we foster a welcoming environment for all.

People are valued and respected for who they are—with opportunities to bring their entrepreneurial spirit and talents to increase giving around the world. We have an inclusive, supportive, collaborative culture that makes National Philanthropic Trust one of the most rewarding places to work.

Every piece of IT work at NPT, from the first idea or request to the final release, runs through Jira, Jira Service Management, Jira Product Discovery, and Confluence. You'll own that platform and make it the system of record our teams actually rely on: one intake path for all IT work, workflows that enforce our delivery standards and SOC 2 controls automatically, and metrics that leaders and teams trust and use.

This is a hands‑on configuration, automation, and integration role. You'll turn the standards set by our IT Delivery Center of Excellence into system behavior, so the right way to work is also the easiest way. Success is measured by adoption and data quality, not by how much you configure.

We're building toward an AI native software delivery lifecycle, where AI agents take on a growing share of planning, development, review, and maintenance while people focus on direction, judgment, and quality. Agents can only work from the context they're given, and much of ours lives in Jira and Confluence, which makes this role central to how far AI can take us.

From day one you'll connect approved AI assistants such as Claude to the platform, and as the foundation matures you'll lead our move toward agent driven delivery.

• Serve as primary administrator for Jira, Jira Service Management, Jira Product Discovery, and Confluence, covering configuration, workflows, permissions, automation, apps, and platform health
• Design the work hierarchy, fields, and linking conventions so every piece of work connects to its purpose, decisions, and outcomes, for people and AI tools alike
• Keep the platform clean by consolidating duplicate fields, enforcing naming conventions, and retiring what's no longer used
• Run a backlog and office hours for platform requests, so teams know how to get help and what's coming

• Build a single intake path in Jira Service Management for all IT work, with routing, SLAs, forms, and a knowledge base, and retire our legacy intake system
• Own Jira Product Discovery so ideas and requests are captured, shaped, and prioritized with Product before they become delivery work
• Configure the portfolio hierarchy and planning views that support our quarterly planning cycle

• Enforce Definition of Ready and Done, change approvals, release gates, and test evidence in the workflow rather than by convention
• Support the Change Advisory Board with a change calendar and a complete, auditable record of who approved what and when
• Return SOC 2 audit samples straight from the system, in partnership with Cybersecurity
• Build a shared workflow backbone across delivery teams,…