IT Support Specialist

Brethren Village is seeking an entry-level IT Support Specialist to support our Technology department and our Residents' and Team Members' IT needs .

The successful candidate will possess an Associate’s or Bachelor’s degree in computer science, information technology, systems administration, IT security, or a related field; a vocational degree in an IT field; applicable IT certifications;
OR at least 1 year of relevant, professional work experience in an IT field.

Brethren Village is home to 1,200 Residents and employs 480 dedicated Team Members. Our small Technology team supports both Residents and Team Members with respect to IT systems, software, and hardware.

The IT Support Specialist works collaboratively with Technology staff to support the goals and priorities of the Technology department and to provide exceptional service to end-users. The Support Specialist:

• responds in a timely manner to a variety of IT-related requests and questions, troubleshooting and effectively resolving routine software and hardware issues
• sets-up and configures desktop computers, laptops, mobile devices, printers, apps, and similar software and hardware
• provides training and guidance to end-users with respect to Brethren Village's computing systems
• completes IT-related projects

• Full-time, benefits-eligible : 40 hours per week, on-site, Monday through Friday, day shift
• Occasional evening and weekend work may be necessary

• a high school diploma or G.E.D.
• dependability: ability and willingness to meet attendance standards
• the ability to read and to complete online training independently
• ability and willingness to consistently work in a safe and alert manner, and to report to work fit for duty; commitment to wearing protective equipment as required for the position, using safety equipment and lifts in a proper manner as applicable to the position, and adhering to all applicable health, hygiene, and safety-related policies and procedures
• commitment to adhering to HIPAA privacy regulations, and handling Residents’ and Team Members’ confidential, sensitive, and personal information in a discreet and professional manner
• the ability and willingness to interact in a productive and professional manner with colleagues
• the ability to form positive and supportive relationships with Residents and other clients, and to provide exceptional care and service to others
• ability and willingness to represent Brethren Village and carry out responsibilities in a manner aligned with our core values

• an Associate’s or Bachelor’s degree in computer science, information technology, systems administration, IT security, or a related field; a vocational degree in an IT field; applicable IT certifications; OR at least 1 year of relevant, professional work experience in an IT field
• understanding and experience with various technologies, hardware, software, desktop computers, mobile devices, and apps., in order to provide effective consultation to end-users
• willingness to maintain knowledge of current technologies
• ability to effectively communicate and educate end-users with respect to their technology needs
• experience working collaboratively with co-workers and clients
• experience managing projects and delivering desired results
• ability to build and maintain productive and professional relationships with Residents and Team Members, with a client-service focus
• ability to safely lift and move computer equipment; push equipment carts and bins; stand and walk frequently during an 8-hour shift

For the health and safety of all members of our community, Brethren Village maintains a drug-free, alcohol-free, and tobacco / smoke-free work environment.

Offers of employment are…