IT Technician

The IT Technician is responsible for providing day-to-day technical support for employees, computer systems, hardware, software, network connectivity, and related technology resources. This role serves as a first point of contact for IT support needs, troubleshooting issues, maintaining equipment, supporting system access, and helping ensure reliable technology operations across the organization.

• Provide technical support to employees for hardware, software, network, printer, phone, and system access issues.
• Respond to support requests in a timely, professional manner and document issues, resolutions, and follow-up actions in the appropriate tracking system.
• Install, configure, maintain, troubleshoot, and repair desktop computers, laptops, mobile devices, printers, peripherals, and related equipment.
• Set up workstations, user accounts, email access, permissions, and equipment for new hires, transfers, and role changes.
• Assist with onboarding and offboarding technology needs, including equipment preparation, account setup, access changes, and asset recovery.
• Monitor, maintain, and support basic network connectivity, including wired and wireless access, switches, routers, and related infrastructure as assigned.
• Install, update, and troubleshoot operating systems, business applications, antivirus tools, security patches, and other approved software.
• Support cybersecurity best practices by helping maintain secure systems, identifying potential risks, and educating users on safe technology use.
• Maintain accurate inventory records for IT equipment, licenses, accessories, and assigned assets.
• Escalate complex technical issues to appropriate internal or external resources while maintaining communication with end users.
• Assist with technology projects, equipment upgrades, system rollouts, and process improvements.
• Maintain confidentiality of company, employee, and system information in accordance with company policies.
• Perform other related duties as assigned.

• High school diploma or equivalent required; associate degree, technical certification, or coursework in Information Technology, Computer Science, Networking, or a related field preferred.
• Prior experience in IT support, help desk, desktop support, or technical troubleshooting preferred.
• Working knowledge of Windows operating systems, Microsoft 365 applications, desktop hardware, printers, mobile devices, and common business software.
• Basic understanding of networking concepts, including IP addressing, Wi-Fi, VPN, DNS, DHCP, and troubleshooting connectivity issues.
• Ability to diagnose technical issues, research solutions, and resolve problems efficiently.
• Strong communication and customer service skills, with the ability to explain technical information to non-technical users.
• Ability to manage multiple priorities, follow procedures, and maintain accurate documentation.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

• CompTIA A+, Network+, Security+, Microsoft, or other relevant technical certifications.
• Experience using help desk ticketing systems and remote support tools.
• Experience supporting Microsoft 365, Active Directory, endpoint management tools, VoIP systems, security cameras, access control systems, or similar business technologies.
• Experience in a manufacturing, distribution, food production, or multi-site business environment.

• Strong problem-solving, analytical, and troubleshooting skills.
• Service-oriented approach with patience, professionalism, and responsiveness.
• Ability to work independently and collaboratively with employees, vendors, and IT team members.
• Strong attention to detail and commitment to follow-through.
• Ability to prioritize urgent technology needs while maintaining routine support responsibilities.
• Willingness to learn new systems, tools, and technologies as business needs evolve.

• Ability to sit, stand, walk, bend, reach, and lift or move IT equipment as needed.
• Ability to lift up to 50 pounds occasionally, including computers, monitors, printers, and related equipment.
• Ability to work at a desk, in office areas, equipment rooms, production areas, or other business locations as needed.
• May require occasional travel between company locations or availability outside normal business hours for urgent support needs, system maintenance, or project work.

The company is an…