Assistant Director of Platforms and Operations

The Assistant Director of Platforms and Operations bridgestechnical execution and operational leadership, managing a teamthat supports enterprise solutions across the institution. Grounded in technical proficiency with Ellucian Banner, third-party softwareintegrations, and emerging cloud environments, this role overseesapplication administration, workflow automation, and release management. The Assistant Director leads day-to-day team operations to resolve campus support requests, drives enterprise project deliverables, directs vendor partnerships, and coordinates closely with various college stakeholders to maintain secure,high-availability platform services.

Reports to the Executive Director of Information Technology.

Full-Time On Campus - The standard work weekis Monday through Friday, 8:00 AM to 5:00 PM. Exempt professionals,are expected to maintain a flexible schedule to ensure all responsibilities and collegiate needs are met, including occasional work outside of core business hours.

• Leads technical staff and project delivery teams throughimplementations related to functional solutions used by the enterprise.
• Supervises, mentors, and coaches technical staff, managing ateam that is responsible for maintaining and supporting multiple systems and applications.
• Oversees the team's handling of customer requests and support tickets originating from both the administrative and academic sidesof the college.
• Performs analysis, problem-solving, and programming support toprovide efficient and effective use of administrative information systems in support of client's goals and objectives.
• Serves as the primary technical expert regarding Ellucian Banner and Banner-related APIs, integrations, and supporting services.
• Manages the effective and timely resolution of enterprisesystem issues and software bugs.
• Plans and delivers major system upgrades and integrations inclose coordination with IT security and infrastructure teams,incorporating enterprise requirements into application deploymentswhile partnering with respective groups for supporting tasks.
• Implements, maintains, and supports new third-party product sand interfaces across all Banner modules.
• Stays current with new technologies and makes recommendations on the adoption of new solutions and the updating of existingsolutions, particularly focusing on cloud-centricapplications.
• Responsible for collecting requirements from functional users across the college and translating them into actionable technicalmeasures.
• Serves as the technical liaison to third-party softwarevendors.
• Develops and maintains detailed operational and technicalsystem manuals.
• Performs other duties as assigned.

• High School Diploma or GED equivalent and Associate’s degree in Business, Computer Science, or other IT-related field from an accredited institution.

OR

• Minimum 3 years of demonstrated experience in data analytics,enterprise data systems, systems architecture, and/or related at an enterprise level with 60+ earned credits of higher education in arelevant field.

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PAChild Abuse History, Act 114 FBI Clearance Fingerprinting)

• Minimum of five years of experience in enterprise applications,including demonstrated experience managing third-party platformintegrations and technical vendor relationships.
• Minimum of 3 years of supervisory/project leadership experience.

• In-depth technical understanding of complex ERP structures(specifically Ellucian Banner), relational databases (Oracle,SQL/PLSQL), and core web application environments (Linux, UNIX,HTML, Tomcat).
• Working knowledge of modern system integration concepts,including APIs (REST/SOAP), data exchange standards, and identity/access management protocols (e.g., SSO, SAML) to securelyconnect third-party products to the central ERP.
• Ability to navigate, maintain, and support a hybrid application ecosystem, demonstrating a strong understanding of how to bridgelegacy on-premise infrastructure with modern cloud-centric (SaaS) solutions.
• Strong collaborative skills with the ability to coordinatemajor system upgrades and secure application deployments in close partnership with IT security and infrastructure teams.
• Advanced analytical troubleshooting skills, combined with the ability to gather requirements from diverse academic and administrative users and translate them into actionable technicalmeasures.
• Proven ability to…