Claims Adjuster

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit  and follow us on Linked In.

The Insurance Claims Adjuster manages a diverse portfolio of claims across multiple states. This role is responsible for the investigation, evaluation and resolution of Auto, General Liability, Casualty and Property claims, while providing exceptional service to claimants, Operations team members and other internal and external partners. The ideal candidate combines strong technical claims expertise with a customer-service mindset and understands that effective claims management is about more than resolving a claim: it means clear communication, timely follow-up and a positive experience throughout the claims process.

The role works closely with Operations, Accounting, Risk Management, claimants, third-party administrators (TPAs), insurance carriers, vendors and other business partners.

Compensation:
Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $69,000 - $104,000.

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company's 401k retirement savings plan.
• Paid Time Off:
  Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Claims Handling and Documentation — 30% of time

Manages multi-state claims from first notice of loss through investigation, resolution and closure

Reviews claim documentation, including estimates, expense bills and invoices

Maintains accurate claim notes, reserves, payments and supporting documents in the claims system

Claim Evaluation and Settlement — 20% of time

Evaluates coverage, liability, damages, reserves and settlement opportunities

Negotiates settlements with claimants, attorneys, carriers, vendors and other parties

Investigation and Partner Communication — 10% of time

Gathers information, investigates incidents and identifies trends to speed resolution

Responds to calls, emails and requests from attorneys, carriers, clients and Operations

Claimant Experience — 10% of time

Provides responsive, empathetic communication so claimants understand the process, next steps and timelines

Compliance and Claims Support — 10% of time

Complies with state and federal laws and company policies and procedures

Answers…