Cloud VOIP Deployment Tech

Role Overview:

At Net Carrier, we don’t just deliver hardware; we deliver seamless communication and peace of mind. We are looking for a
Cloud VOIP Deployment Tech
who is the face of our company. This isn’t a “plug-and-play” role—we need a problem-solver who takes immense pride in their work, thinks on their feet, and refuses to leave a job site until the customer is 100% satisfied and fully trained.

The ideal candidate possesses a strong foundational knowledge of networking and VoIP, coupled with a “white-glove” approach to customer service.

• The “Net Carrier Standard”:Perform full on-site installations of UCaaS solutions. Stay on-site until all systems are tested, verified with Voice Engineering, and the customer provides 100% satisfaction sign-off.
• Site Surveys:Inspect customer premises for Demarc locations, inside wiring, power requirements, and backboard space. Identify and tag data requirements and existing phone lines.
• Hardware Deployment:Install and test customer premise equipment (CPE), including VoIP handsets, Hosted PBX systems, PoE switches, and routers.
• Cabling & Wiring:Perform Demarc extensions and inside wiring. Hand-tool proficiency is required for punching down 25-pair cables, wiring modular jacks, and building 2/4 pair modular cables.

• Network Diagnosis:Troubleshoot TCP/IP and VoIP protocols, as well as legacy circuits (POTS, ISDN, DS0/DS1).
• Adaptive Problem Solving:Work closely with Engineering and NOC to resolve software updates or complex configuration issues on the fly.
• Disaster Recovery:Assist in outages and support disaster recovery procedures to get customers back online quickly.

• Professional Training:Act as the primary educator for the client’s staff. Translate “tech-speak” into simple instructions so they feel confident using their new services.
• Vendor Liaison:Interface professionally with incumbent LECs, phone vendors, and data vendors during repairs or LNP (Local Number Portability) cutovers.

• Staging:Verify all equipment is prepared and staged for pickup; coordinate shipments with the Warehouse Inventory Technician.
• Inventory & RMAs:Accurately document returned equipment for RMA, recycling, or reconfiguration.
• Fleet Care:Maintain the company vehicle by following maintenance schedules, keeping logs, and ensuring the truck is a professional representation of the brand.

• Experience:1+ years of experience with VoIP/Hosted PBX deployments and network troubleshooting.
• Technical
  
  Skills:
  
  Working knowledge of OSI layers, VLANs, and cabling (Fiber, Power, RF, Coaxial). Proficiency with hand tools (drills, T1 testers, volt‑ohm meters).
• The “Extra Mile” Mindset:Exceptional interpersonal skills and the patience to handle high‑end customers and complex applications.
• Physical Stamina:
  * Must be able to carry, climb, and operate a
  28-foot extension ladder
  (approx. 75 lbs).
• Willingness to perform occasional rooftop work.
• Ability to work in tight spaces, differentiating wire colors and bending/twisting as needed for cable connections.
• Availability:Must accept on-call rotation responsibilities and be available for same‑day schedule adjustments.
• Legal:Valid driver’s license, clean driving record, and ability to pass a criminal background check and drug screening.

We value technicians who lead by example and act as a technical resource for their peers. If you have the “creativity and latitude” to solve problems and the “courtesy and teamwork” to support our vision, you belong at Net Carrier.

Job Type
:
Full-time

Pay: $22.00 – $25.00 per hour

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Location: On the road