Universal Supervisor - Gladwyne

Join to apply for the Universal Supervisor - Gladwyne role at Firstrust Bank
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As one of the region’s foremost community banking institutions, we take pride in fostering leadership and building lasting relationships with our valued customers.

For a Firstrust employee, your growth is our growth. You will receive great benefits, performance‑based pay, a meaningful role, and the resources needed to help your success.

As a Universal Supervisor, you will be the face of our bank, delivering world‑class service and building lasting relationships with our valued customers by providing a seamless customer experience.

• Manages a high level of quality customer service at all times from each Universal employee specifically embracing and demonstrating MAGIC of customer service strategies.
• Responsible for creating an exceptional customer experience for every customer conducting transactions.
• Provides input to performance evaluations for Universal and teller employees.
• Coaches and counsels Universal and teller staff on a regular basis about policies and procedures. Provides guidance and direction to other Universals and tellers.
• Manages schedule for shifts/lunches to ensure branch coverage.
• Provides on‑the‑job training for Universals on an as‑needed basis.
• Monitors staff to ensure compliance with Firstrust’s policies and procedures.
• Will always set a positive example in all areas of leading the Universal and teller team.
• Will work with staff daily to keep them motivated to exceed referral goals.
• Will open deposit accounts.
• Will build relationships and sell consumer credit products with an NMLS license.
• Leads by example by meeting goals in all sales activities. Supports, coaches, and motivates the team to exceed sales activity goals and product referrals.
• May be involved in developing and implementing recognition and improvement plans.
• Will help champion all sales, service and Firstrust strategic initiatives.
• Helps Branch Manager and/or Assistant Manager develop tactics to ensure branch is meeting its goals.
• Attends quarterly Job Family meetings in person at Corporate Headquarters.
• Makes decisions and provides Supervisor Overrides for transactions within their supervisor authority level limits.
• Manages branch vault, daily settlement, and dual control for all Universal and Teller staff.
• Manages branch differences and reports daily.
• Leads and works with branch employees to locate cash discrepancies.
• Manages unusual window transactions and answers difficult customer and Universal and Teller questions.
• Performs a variety of customer service transactions as needed.
• Verifies money received or sent for cash shipments.
• Will ensure all work is completed accurately and follows up with any outstanding items.
• Ensures compliance with all Bank policies and procedures and federal regulatory guidelines.
• Ensures compliance with all audit and security procedures.
• Communicates to staff on new policies and procedures.
• Conducts surprise Universal and Teller cash audits monthly.
• Conducts required audits on official checks, money orders and counter checks.
• When needed will conduct audits, i.e., drawer, vault, ATM etc.
• Will comply with all opening and closing procedures.
• Demonstrate behaviors consistent with our Mission/Values.
• Holds others accountable and insists the team demonstrates the behaviors consistent with our Mission/Values.
• Demonstrates teamwork through flexibility and maintains effective communication with other departments to achieve Community Banking objectives and goals.
• Partners with all areas of the Bank to provide seamless service to our customers.
• Continuously looks for ways to improve the overall team performance.
• Holds others accountable and insists the team demonstrates the behaviors consistent with our Mission/Values.
• The Universal Supervisor will set the tone for the Universal and Teller team around the urgency of meeting and exceeding the customers’ needs and expectations.

• longed periods sitting at a desk and working on a computer.
• Candidate must have the ability to learn and sell bank products and services.
• Must have the ability to function in a financial institution/branch…