Facilities Operations Manager - Lincoln University

Facilities Operations Manager - Facilities Management Lincoln University

Thompson Facilities Services

At Thompson Hospitality, we are committed to delivering high-performance facilities management solutions that create safe, efficient, and well-maintained campus environments. Through leadership, innovation, and operational excellence, Thompson Facilities Services supports colleges and universities in maintaining world-class learning and working spaces. We are currently seeking an experienced Facilities Operations Manager to support facilities management functions on a college campus.

The Facilities Operations Manager serves as a key member of the Facilities Management team and provides direct support to the Director of Facilities. This position is responsible for coordinating day-to-day campus operations, managing special projects, overseeing vendor and contractor performance, and ensuring a high level of service delivery across campus. The Facilities Operations Manager serves as the primary operational lead in the Director's absence and supports after-hours emergency response, critical incidents, and campus operational needs.

• Assist the Director of Facilities with the daily coordination of campus maintenance, custodial, grounds, fleet, and contracted services
• Serve as the primary operational point of contact and provide leadership in the Director's absence
• Manage day-to-day special projects, facility improvements, renovations, repairs, and campus initiatives from planning through closeout
• Coordinate project schedules, budgets, site activities, contractors, documentation, and communication with campus stakeholders
• Supervise and support technicians, service staff, vendors, and contractors across multiple disciplines
• Ensure timely completion of work orders, preventive maintenance activities, emergency repairs, and operational priorities
• Conduct routine campus inspections to evaluate safety, cleanliness, service quality, and operational readiness
• Monitor vendor and contractor performance to ensure work meets quality, schedule, safety, and cost expectations
• Communicate effectively with university leadership, Housing, Public Safety, Athletics, and other campus stakeholders regarding operational needs and project status
• Assist with operational budgets, expense tracking, labor planning, purchasing, and vendor contract administration
• Utilize CMMS and related systems to monitor work orders, productivity, preventive maintenance, assets, and performance metrics
• Prepare operational reports, project updates, cost summaries, and executive-level information for the Director and university leadership
• Identify and implement process improvements, cost-saving opportunities, and service delivery enhancements
• Respond to after-hours facility emergencies and calls, including building-system failures, utility outages, weather events, fire or life-safety incidents, and other critical campus needs
• Participate in the management on-call rotation and coordinate staff, vendors,, and university contacts during emergency response and recovery
• Promote compliance with safety policies, OSHA requirements, university standards, and applicable regulations

• 5+ years of progressive experience in facilities management, operations management, property management, construction coordination, or a related field; higher education experience preferred
• 3+ years of supervisory or management experience leading staff, vendors, contractors, or multi-trade operations
• Working knowledge of HVAC, plumbing, electrical, mechanical, fire and life-safety, custodial, and grounds operations sufficient to coordinate technical staff and contractors
• Experience coordinating special projects, renovations, facility improvements, or construction-related activities
• Ability to communicate effectively with engineers, architects, contractors, consultants, tradespeople, and nontechnical campus stakeholders
• Experience managing budgets, project costs, vendors, service contracts, and procurement activities
• Familiarity with CMMS platforms, work order management, facilities reporting, and Microsoft Office applications
• Strong leadership, organization, communication, customer service, and problem-solving skills
• Ability to manage competing priorities, make sound operational decisions, and follow issues through completion in a fast-paced campus environment
• Bachelor's degree preferred but not required; an equivalent combination of facilities, construction, operations,…