Operations Manager
Listed on 2026-10-10
-
Management
Operations Management, Change Management, General Management
Operations Manager – Monterrey
Location:
Monterrey, Nuevo León – Onsite
Schedule:
Monday to Friday
Hours:
Schedule to be confirmed; typically 8:00 AM–5:00 PM
Work arrangement:
Onsite
We’re looking for an Operations Manager to join our team in Monterrey and help lead day-to-day operations in a fast-paced BPO/customer service environment.
In this role, you’ll be responsible for leading teams, improving processes, monitoring performance, and making sure we continue delivering a great experience for both our clients and customers.
If you’re someone who enjoys leading people, solving problems, improving processes, and turning operational goals into results, this could be a great opportunity for you.
What You’ll Do- Lead and develop operations teams to achieve performance and business goals.
- Coach, mentor, and support supervisors and team members.
- Monitor key operational metrics such as quality, productivity, service levels, and customer satisfaction.
- Identify opportunities to improve processes and implement solutions.
- Work closely with leadership and other departments to address operational challenges.
- Create and execute action plans based on business needs and performance results.
- Communicate updates, priorities, and expectations clearly to your team.
- Help ensure our teams have the tools, skills, and resources they need to succeed.
- Build a positive, collaborative, and accountable team environment.
- Support strategic initiatives and continuous improvement projects.
- 3+ years of experience in operations leadership, preferably in a BPO, contact center, customer service, or similar environment.
- Experience managing teams and developing supervisors or other leaders.
- Strong understanding of operational KPIs and performance management.
- Customer service mindset with a focus on quality and client satisfaction.
- Strong problem-solving and decision-making skills.
- Excellent communication and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Comfortable working with Microsoft Office and standard business tools.
- Ability to work independently while collaborating effectively with different teams.
- Experience working in a BPO or contact center environment.
- Experience leading large teams.
- Experience with process improvement initiatives.
- Experience working with performance dashboards, scheduling tools, or quality management systems.
You’ll have the opportunity to lead a growing operation, develop people, improve processes, and make a real impact on the business.
If you’re ready for your next challenge and enjoy building high-performing teams, we’d love to hear from you!
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