Senior Sales Manager

The Senior Sales Manager is responsible for leading the sales and customer service functions for a leading aerospace fastener manufacturing operation. This position directs a team of sales professionals responsible for demand management, customer relationship management, forecasting, contract administration, order fulfillment coordination, and commercial performance.

The Senior Sales Manager serves as the primary link between customers and the organization, ensuring alignment of customer requirements with production capabilities while supporting revenue, profitability, delivery, and operational objectives. This role focuses on managing and growing existing customer relationships, driving execution of long-term agreements, improving forecasting accuracy, and partnering closely with Operations, Supply Chain, Engineering, Quality, and Finance to achieve business goals and maximize customer satisfaction.

• Lead, coach, and develop a team of Sales Managers, Account Managers, and Customer Service personnel to achieve business objectives.
• Establish sales objectives, performance metrics, and operating priorities that support revenue, profitability, and customer satisfaction goals.
• Own the demand forecasting process and develop monthly, quarterly, and annual sales projections.
• Analyze bookings, backlog, sales trends, customer demand signals, and market conditions to support production planning and financial forecasting.
• Partner with Operations and Supply Chain leadership to support Sales, Inventory, and Operations Planning (SIOP) activities.
• Manage customer relationships with major aerospace OEMs, Tier 1 suppliers, and distribution partners.
• Lead commercial discussions related to long‑term agreements, pricing adjustments, contract negotiations, delivery commitments, and service performance.
• Monitor customer scorecards and identify actions required to improve on‑time delivery, quality, responsiveness, and overall customer satisfaction.
• Coordinate with Engineering, Manufacturing, Quality, and Production Control teams to resolve customer concerns and ensure timely communication.
• Drive profitable growth within existing accounts through strategic account management, contract optimization, and product portfolio expansion opportunities.
• Develop and maintain key performance indicators (KPIs) related to sales performance, bookings, backlog, forecast accuracy, customer service, and operational execution.
• Prepare and