Director of Villager

Director of Village Health Services

Cross Keys Village (CKV) is seeking a compassionate, collaborative, and dynamic leader to serve as our Director of Villager Experience.

This key leadership role is responsible for overseeing and coordinating health, wellness, housing support, and resident services within the Residential Living community.

This position promotes the physical, emotional, and social well-being of residents through collaborative leadership, effective service coordination, policy development, and strategic planning.

The Director serves as a liaison among residents, families, healthcare providers, and internal departments to ensure a safe, engaging, and supportive living environment that enables residents to age in their preferred place. The position requires strong leadership, clinical and operational judgment, excellent communication skills, and a commitment to exceptional customer service.

• Full-time, exempt position
• Monday – Friday, 7:30 a.m. to 4:00 p.m.
• Occasional evening, overnight, and weekend responsibilities as needed to support operational and emergency response needs

As Pennsylvania's largest nonprofit, single-site retirement community, Cross Keys Village is dedicated to enriching the lives of older adults by providing a vibrant lifestyle filled with purpose, connection, and quality care.

Our vision is to be a leader in innovation and service excellence for older adults. We achieve this through a compassionate team that is committed to supporting residents and one another every day.

As the Director of Villager Experience, your scope of responsibilities will include but are not limited to:

• Providing leadership and oversight for Village Health Services and Residential Living support services.
• Developing, implementing and maintaining policies, procedures, and guidelines that support resident well-being, safety, and quality of life.
• Establishingdepartmental goals and strategies that align with organizational objectives.
• Promotingcollaboration among Residential Living, Village Health Services, Dining Services, Transportation, Facilities, Housekeeping, Security, Pastoral Care, Volunteer Services, and other departments.
• Fosteringa culture of teamwork, accountability, customer service, and continuous improvement.

• Overseeing the planning, coordination, and delivery of health and wellness services to residents.
• Facilitatinginterdisciplinary communication to ensure appropriate support and services for residents.
• Coordinatingroutine case reviews and develop programs to address identified resident needs.
• Monitoring health service utilization and evaluate outcomes.
• Managingemergency response protocols and ensuring appropriate clinical coverage.
• Coordinatingvaccination clinics and other wellness initiatives.

• Servingas a primary contact for villager concerns.
• Collaborating with residents and families to resolve concerns timely and enhance satisfaction.
• Identifying opportunities to improve the resident living experience and implement service enhancements.
• Monitoring community trends and resident feedback to proactively address needs.
• Supportingprograms and initiatives that promote resident engagement, independence, and well-being.
• Serve as the primary liaison for Village Council, subcommittees, and neighborhood meetings, fostering strong communication,collaboration, and community engagement.
• Facilitate comprehensive Villager orientation, helping new residents become familiar with community resources, expectations, programs, and opportunities for involvement.
• Coordinate and disseminate timely communications across the community, through the organization’s electronic messaging platform,…