Front-End Manager

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FEM/CSR/E-Comm Wilkes-Barre Township, PA, US

30+ days ago Requisition

Front End Manager

Company Overview:

At Net Cost Market we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

The Front End Managers are responsible for all customer service at Front End. They ensure that service standards are met and that customer issues are resolved. They will train, supervise, oversee, and manage Front End associates (Cashier’s) and ensure that they comply with the operating policies and procedures of the Company. Front End Managers will maintain quality service by establishing and enforcing company standards and will assess store condition and customer service levels.

They will communicate and model the standards for customer service. Front End Managers will assume the responsibilities of Assistant Manager/Manager in their absence. Personal code cannot be shared with anyone else. They can only use their own assigned code unless otherwise instructed by the store manager.

• Troubleshoot POS system; ensure prompt correction of pricing and scanning problems
• Maintain all supplies necessary for proper department operations
• Inform cashiers on price changes, specials and all changes in store policies and procedures affecting cashiering and services
• Coordinate tasks for cashiers to ensure smooth operation of department
• Schedule for all cashiers in coordination with general store manager
• Perform general cashier duties such as scanning items, collecting & verifying payments
• Handle all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates, and any other transactions requiring supervisory involvement
• Ensure pre-register shelves are properly stocked and all left at the register (returned) merchandise is returned to its proper location
• Assist with / collect and store employment applications, customer discount applications
• Count money in cash registers in the end of the working shift
• Maintain a safe and secure environment, adhering to all safety, food safety and security programs, guidelines and regulations
• Manage departments personnel to ensure satisfactory performance of all job functions and compliance with company policies, operating procedures, and government regulations
• Train and develop staff, including performance evaluations, performance management and general supervision of staff
• Process and resolve on-site customer complaints
• Newly hired cashiers’ performance evaluations and appraisal information submission based on the company policy
• Take disciplinary action in case of violation of organizational rules and policies
• Train staff members regarding the security procedures to be followed in case of robberies, shoplifting and emergency situations
• Addressing direct HR-related issues to the HR Department (employee requests, conflict resolution, employee complaints, employees’ certification and introductory orientations requests and scheduling)
• Ensure that all garbage cans in the department have tightly closed lids on top of them at all times; it is a MUST that gloves get changed after each garbage disposal
• The Company reserves the right to transfer anyone at any time for any reason.
• FEM always has to be physically present when scanning the manager’s card; he/she should never give the card to the employee.
• FEM has to review transactions such as returns and approve them accordingly.

NOTE:

Manager’s…