Program Supervisor

Location: West Homestead

Position Summary:

Under general direction from the Executive Director of Youth Guidance Greater Pittsburgh, the Program Supervisor is responsible for providing direct supervision, feedback, and support to 5-7 Direct Service Program Staff.

Essential Duties/Responsibilities:

Collaborates with the Program Replication Specialists to coordinate, implement, and evaluate all program activities and outcomes.

Recommends hiring, transfers, promotions, disciplinary actions, terminations, and other performance management decisions for direct service program staff.

Manages performance by evaluating and developing direct service program staff to support effective curriculum implementation and professional growth.

Collaborates with direct service program staff and the Executive Director to recruit youth, build relationships with school administrators, and administration, manage the annual program budget, and more.

Collaborates with Executive Director to promote all supplementary curriculum activities to program participants.

Maintains focus on the achievement of key program outcomes and ensures all programs are on track for desired metrics, including goals for student performance, retention, and satisfaction.

Administers the program by assessing needs, making assignments, and managing programs at multiple sites where the program operates.

Accountable for meeting specific deliverables for all contracts related to identified program areas.

Responsible for quality and quantity of work to ensure contract deliverables.

Serves as the primary contact for ongoing communication with school personnel, social service agencies, community groups, and public officials about program goals and objectives. Ensures that all program documentation, records, and required stakeholder reports are completed on time.

Provides or arranges ongoing weekly supervision to provide specific guidance in the areas of professional responsibilities, prioritization, time and resource allocation

Occasional travel may be required.

Other duties as needed.

Education/Experience/Training Bachelor’s Degree in social work, human services, or a related field from an accredited college or university;
Master’s degree preferred;

Minimum of five years of work experience in the education, human service, youth development, or social service field.

Minimum of one-year supervisory experience is required; two years preferred.

Youth Engagement experience preferred.

Skills/Abilities Proficient in the use of Microsoft Office products (Outlook, Word, PowerPoint, etc.)Demonstrated ability to work both independently and as part of a team.

Proven ability to be an energetic, innovative, and motivated self-starter.

Ability to commit to working in at-risk-environments with the ability to handle emergencies and take on unforeseen tasks.

Demonstration of strong interpersonal and communication skills that excel in culturally sensitive teams with respect for differences.

Ability to lead in a changing and ambiguous environment.

Demonstrated experience in employee supervision and HR administration required.

Ability to understand and commit to the continuous improvement of service quality and the organization’s mission required.

Ability to maintain positive relationships with various stakeholders required.

Benefits Youth Guidance offers a competitive benefit package for eligible full-time employees including the option to participate in medical, dental, and vision plans as well as short-term disability, life insurance, flex spending accounts, pet insurance, 401k, a wellness program and more. You may also quality for Public Service Loan Forgiveness (PSLF).Core Competencies Communication:
Uses effective written and oral communication with internal staff, teams, and community served; demonstrates…