Chief Operating Officer; COO

Job Description

Company: Mt. Pleasant Window & Remodeling Co.
Job Title: Chief Operating Officer
Location: Export, PA
Job Type: Full-Time | In Person
Base Salary: $140,000–$190,000
Target Annual Performance Bonus: 20%–25% of base salary

Mt. Pleasant Window & Remodeling is a third-generation, family-owned home improvement company serving Western Pennsylvania for more than 50 years.
We specialize in replacement windows, doors, roofing, siding, bathroom remodeling, gutters, soffit, and fascia.

The COO will serve on the executive leadership team and have direct responsibility for the performance of Operations. Reporting to the CEO, the COO will lead the complete post-sale operation; from the handoff of a sold project through planning, installation, completion, service, and customer care. You will work closely with Sales, Marketing, and Finance to align customer commitments, operational capacity, and profitability.

This is a hands‑on executive role. You will spend time in the office, warehouse, and field to understand how work gets done. You must be comfortable reviewing job costs, working through scheduling constraints, evaluating systems, coaching managers, and personally leading important improvements through implementation. At the same time, you will develop the people, processes, and accountability that allow the operation to perform consistently as the business grows.

• Assess current performance, identify constraints, and establish a practical Operations plan with clear priorities, owners, and deadlines.
• Address recurring problems at their source rather than relying on temporary fixes.
• Establish accountability for execution and ensure improvements produce lasting results.
• Balance immediate operational needs with longer-term improvements and strategic priorities.

• Oversee measurement, technical review, ordering, permitting, purchasing, material flow, scheduling, installation, and project closeout.
• Improve job readiness, schedule reliability, and communication across the post-sale process.
• Plan staffing, installation crews, subcontractors, vendors, equipment, and infrastructure around anticipated demand.
• Improve visibility and control of backlog, service work, and installation capacity.

• Establish clear responsibilities, expectations, and performance standards.
• Coach and develop managers and strengthen leadership capability throughout Operations.
• Identify staffing and organizational needs as the business grows.
• Address performance issues directly, fairly, and respectfully.
• Build a culture of ownership, accountability, continuous improvement, and teamwork.

• Improve the use of CRM, production-management, scheduling, and reporting systems.
• Establish consistent workflows, procedures, and operating standards.
• Improve the quality and usefulness of operational reporting and performance metrics.
• Lead implementation, training, and adoption so improvements become part of daily work rather than simply new processes on paper.

• Partner with Finance on job costing, budgets, forecasts, and gross‑margin analysis.
• Manage the operational factors that directly affect profitability, including labor efficiency, subcontractor costs, purchasing, material waste, rework, and overhead.
• Use financial and operational data to identify problems, prioritize improvements, and make sound business decisions.
• Establish meaningful operational KPIs and use them to drive accountability.

• Establish consistent standards for installation quality, jobsite…