Chief Operations Officer

If you’re ready to make a real difference in the lives of individuals with disabilities,

Position:Chief Operations Officer

Location: West Chester, PA

Job :243

# of Openings:1

Chief Operations Officer

$130K - $150K

The Arc of Chester County is a leading advocacy organization and provider of a lifetime of programs and services for individuals with disabilities and their families. We have a long and positive history in our community and have been providing these important services for over 70 years. If you would like to join an innovative team that has a direct impact on the lives of people with disabilities, check out this opportunity!

All employees at The Arc of Chester County are expected to embrace and exemplify our Mission, Vision, and Core Values.

The Chief Operations Officer (COO) will report directly to the Chief Executive Officer. The COO will support and enhance The Arc of Chester County ability to continue to realize and expand its mission as a provider of advocacy, education, and human services. The COO will partner with key internal and external stakeholders to position the organization in being a leading comprehensive service provider.

The COO is responsible for managing ongoing business development, growth, and compliance for day-to-day administrative and program operations. The COO will provide day-to-day oversight and management of programs (excluding advocacy), administrative staff, Human Resources, facilities, fleet management, and Information Technology. The COO will participate in advocacy efforts that enhance services the COO is responsible for.

• Participate, collaborate and/or implement The Arc of Chester County’s 5-year Strategic Plan.
• Complete all training and qualifications requirements.
• Manage daily administrative operations for the agency by recruiting, supervising, and evaluating the Chief Administration Officer which includes the day-to-day management of the agency facilities, IT, fleet, office administration and management services, and human resources.
• Ensure onboarding, recruitment, retention and succession plans are effective and implemented.
• Collaborate with the quality and compliance staff and development/marketing staff to ensure all tasks the COO is responsible for are implemented.
• Collaborate with the executive leadership team to develop and meet agency goals while supplying expertise, guidance and ensure implementation of operations projects and systems management.
• Identify, recommend, develop and implement policies, plans and procedures, and technologies, and systems to improve and streamline organizational operations.
• Ensure that departmental decisions and operations such as those for employee management, program management, administrative management are in line with the organization’s requirements, strategic plan and mission, vision and core values.
• Establish, communicate, and implement operations-related policies, plans and procedures, standards, and security measures to ensure effective and consistent support and execution.
• Present periodic performance reports and metrics to the CEO, Board, and other relevant leadership.
• Maintain knowledge of emerging practices, technologies, and trends in operations management and apply to all responsibilities.
• Identify and ensure that the agency has the appropriate resources and development of resources, including training, optimal table of organizations, growth, and efficient and effective operations.
• In conjunction with the Chief Executive Officer, participate in the development and implementation of strategic operational and program plans.
• Proactive oversight and management of all aspects of programs, and administration to ensure the needs of those we…