Director, Digital Health Technology Services, GDMS Data Integration and Automation - Hybrid

The Director, Digital Health Technology (DHT) Services provides multi-team, multi-region leadership and portfolio-level oversight of DHT delivery. This Director approves high-impact designs, balances demand vs. capacity across programs and suppliers, scales automation and best practices, builds long-term capability, represents DHT in governance forums, manages Service Provider performance and escalations, and ensures succession planning within the DHT pillar.

DHT System delivery & study execution Accountable for portfolio and programs SDLC delivery anticipating regulatory/compliance risks and driving product, process, and service improvements while ensuring consistency, scalability, and compliance (GxP, Part 11, Departmental SOPs).

Oversee full lifecycle management across TA portfolio, including pre-production readiness, post-production monitoring, change control, and timely decommissioning/archival with audit-ready documentation.

Hold Service Providers accountable for quality and innovation to achieve strategic milestones and objectives; ensure service levels are met or exceeded.

Build collaborative relationships and take a leadership role to align Service Providers and internal stakeholders on fit-for-purpose solutions tied to study and portfolio milestones, contributing to departmental strategy execution.

Provide oversight for end-to-end delivery of complex data-management activities across multiple studies and systems, anticipating regulatory/compliance issues and solving unique challenges with broad business impact.

Contribute to and shape departmental strategy by initiating and leading high-impact projects and initiatives.

Oversight of end-to-end data integrity and compliance across all studies and systems, proactively identifying internal/external risks and recommending improvements.

Monitor data integrations and quality, ensuring robust interoperability (APIs, files, schedules), resiliency, and error handling; anticipate systemic issues; support defect triage and drive timely resolution.

Provide technical leadership, guidance, and reviews; advise on design trade-offs and complex data mapping/reporting/archiving.

Contribute to departmental strategy by establishing and scaling TA-level standards, templates, and design patterns for DHT setup, flows, and reporting that improve products, processes, and services.

Represent DHT in governance and leadership and industry forums, anticipate emerging business and regulatory issues, and recommend strategic actions.

Drive process optimization and technology enablement; identify and implement improvements (templates, test automation, dashboards); scale best practices and tools.

Partner with DI&A and data standards teams on roadmaps and alignment to enterprise data strategy.

Lead adoption and change across Service Providers and internal stakeholders to standardize DHT systems, acting as facilitator and mentor to empower others.

Anticipate and prepare for regulatory inspections and audits, leading readiness with expert guidance.

Define OKRs/KPIs; report organizational performance, risks, and investment needs; recommend data-driven actions to leadership.

Ensure maintenance of SOPs, reference documents, and execution resources relevant to DHT setup and operations.

Define curricula, mentorship models, and competency frameworks; champion knowledge sharing and communities of practice; provide input into succession planning.

Provide leadership for training and education for stakeholders, develop training materials, and support onboarding and recognition programs.

Align teams around a clear direction; set clear…