Dutch Wonderland Ride Operation Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Rides Supervisor will assist in the supervision of the rides team members working throughout the amusement park. This position directly supports the Rides Manager with efficient operation of the department which provides a positive guest experience. This position’s duties include -- but are not limited to -- assisting with the management of the department, supervising, monitoring, and attending to park rides, including boarding, securing passengers, operating rides, and ensuring passengers exit safely.

This position will also conduct daily audits to ensure sure the park’s safety and operating policies are being properly followed.

We are currently looking for a:
Dutch Wonderland Ride Operation Supervisor

• Supervise the daily operations of the Rides team and any other assigned departments
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all rides positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities

• Maintains a vast knowledge of a group of rides in a designated zone of the park and be able to step in at an attraction when necessary
• Ensures that attractions open and close at the proper times established by the operational needs of the day
• Provides direct support to other rides team members by making rounds throughout the park to check on their needs
• Manages guest feedback and escalates complaints or issues to the proper authorities, when appropriate
• Provides coverage so that team members may take bathroom breaks
• Enforces Park policies, ride restrictions and ride recommendations
• Ensures safe operation of the ride by always adhering to standard operating procedures and established trainings
• Maintains a sense of calmness and professionalism during tense, escalated or emergency situations
• Reports ride related issues and failures to management promptly
• Maintains constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Promptly notifies the security team or the park operator of team member and guest injuries or emergencies
• All other duties assigned by leadership

There is no minimum education requirement. 1+ years of previous supervisory experience desired 1+ season of work experience in the Rides Department is required. Previous ride operation experience from other Amusement/Theme Park employers will also be considered. All Rides Team Members must go through the International Ride Operator Certification…