Director of Demand Management

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales.

We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position:
Director of Demand Management

Location:
Valley Green, PA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Director of Demand Management to join ourteam located in Valley Green (Yocumtown), PA.

High Speed Products enable most of the world's IT and datacom; including leading the way for the AI/ML revolution; and require some of the most advanced manufacturing technologies, and highest levels of precision, in the engineering world. These challenges require the most creative, technical minds, and ultimately provide the most rewarding experience for an employee.

The Director of Demand Management will be responsible for leading the Customer Service and Account

This role will focus on enhancing customer satisfaction and managing demand planning. The Director will work closely with cross-functional teams, including, Operations, Production, Logistics, Marketing and Engineering, to ensure seamless customer experiences and to achieve demand forecasts.

RESPONSIBILITIES:

• Customer Service Leadership:
  • Oversee the Customer Service team to ensure a high level of responsiveness, service quality, and customer satisfaction.
  • Develop and implement customer service strategies that enhance service delivery, minimize response times, and address customer inquiries effectively.
  • Establish key performance indicators (KPIs) to measure customer service success, analyze performance data, and implement improvements as needed.
  • Act as a senior point of escalation for complex customer issues, providing solutions to enhance relationships and ensure customer retention.
• Account Management & Demand Planning
  • Lead the Account Management team, driving effective demand planning strategies to meet customer requirements and achieve business goals.
  • Develop and maintain strong relationships with key customers, acting as a trusted partner to understand their business needs and provide tailored solutions.
  • Collaborate with Marketing, Logistics and Operations teams to accurately forecast demand, ensuring that capacity, resources, and inventory align with market requirements.
  • Analyze customer data, order trends, and sales forecasts to create actionable insights that drive informed demand management decisions.
• Strategic Demand Management
  • Develop and implement demand management strategies to optimize product availability, minimize lead times, and balance inventory levels across the division.
  • Work closely with Supply Chain, Production, and Sales teams to address demand fluctuations, forecast accuracy, and supply chain constraints.
  • Lead efforts to digitize demand planning processes, integrating data analytics tools to improve forecasting…