Quality Technician

Highwood USA is an entrepreneurial manufacturer serving the hot tub and outdoor furniture market with unique synthetic wood products. The company has grown each year and continues to increase both its revenues and workforce.

Successful Quality Technicians enjoy the challenges of ensuring the highest quality products are produced and shipped according to customer specifications. Quality Technicians support production by advocating quality standards, maintaining quality tools, completing standardized checks and scheduled studies, documenting, analyzing, and reporting the results, raising awareness regarding quality‑related issues and assisting in troubleshooting issues.

include the following:

• Inspect select incoming goods

• Audit internal quality/other processes in Compound, Extrusion, Fabrication, and Logistics departments against an established set of standards

• Test, analyze, and report on raw material and finished product capability, when assigned

• Monitor Lab and Quality Station equipment condition and documented calibrations daily

• Conduct calibration verification, when needed

• Correctly and accurately measure critical dimensions and assess aesthetic quality of product, when needed

• Recognize all profile quality defects and elevate appropriately

• Perform dimensional and capability studies, when assigned

• Create, replace, and maintain condition of color standards per defined process

• Accurately compare color and pattern of products to quality control standards

• Update Color Ellipses, when needed

• Accurately identify information on production documents

• Raise awareness of quality (good and bad) with the Production/Fab Teams; includes communications one‑on‑one and/or during meetings

• Confidently take action to place subpar material on‑hold, follow the Hold Process, monitor and elevate unprocessed material in Hold Area

• When necessary, assist in the inspection and sorting of material

• Navigate, generate, and interpret reports from IQMS Quality module

• Enter, add, modify, and maintain SPC inspection parameters

• Monitor the schedule to communicate profiles in active containment and review containment retain samples for adequate quality

• Participate in continuous improvement projects/events and problem‑solving sessions

• Observe safety and security procedures and report potentially unsafe conditions

• Maintain a clean orderly work environment

• Actively participate in shift exchange by giving & receiving critical information

• Ability to operate the following equipment in the production area:
  Miter saw, automatic pallet wrapper, heat shrink unit, and electric and/or manual pallet strapping, pallet jack

• Other duties as assigned

• Commitment to working safely

• Able to demonstrate attention to detail, follow policies and procedures

• Willing to verbally promote the value and benefits of quality standards/practices

• Able to follow oral and written instructions

• Able to learn and use a computer at an intermediate level

• Able to multi‑task and work in a fast‑paced environment (proficient in time management)

• Able to apply team feedback to improve work performance

• Demonstrate willingness to learn and advance

• Able to read digital calipers, dial calipers and tape measures

• Able to quickly and accurately compare visual color and pattern of products to quality control standards

• Able to demonstrate ability to operate test equipment and interpret the data

• Able to accurately count and record data

• Appropriately asks for and offers help

• Prompt and consistent attendance

• Ability & desire to work in a team‑based environment where decision making is at team level

• Able to recognize and take action upon what needs to be done with little to no supervision

• Motivated to increase skills and progress

• Interested in company results

• Treat people with respect

• Open to new ideas and welcome change

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• GED or High School Diploma

• 1 - 3 years experience in working in a Quality role

• Manufacturing experience preferred