CRM Associate Manager, Teva

CRM Associate Manager, Teva

Company: Deckers Brands

Reports to: Sr. Manager, Growth Marketing

Location: Remote - US (Eligible states:
Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington)

Job Overview

Our Mission at Teva is “To shape the future of Teva, aiming to build and scale the next $1 billion brand/pillar- with a spirit of innovation at our core, we strive to break the conventional rules, forging new pathways and innovative processes while nurturing the next generation of leaders at Deckers.” The CRM Associate Manager will support the development and execution of strategies to increase customer retention, loyalty, and lifetime value.

You will collaborate closely with cross‑functional teams to define key customer segments and develop segmented experiences, while driving meaningful impact to the business.

Your Impact

• Support the CRM team in the development, planning, and execution of brand and product campaigns using email and SMS communication to meet business goals.
• Work alongside CRM Manager and Growth Marketing Sr. Manager to develop rigorous, hypothesis‑driven testing plans, including but not limited to, segmentation and personalization tests.
• Oversee ad hoc projects, working with both cross‑functional business partners and third‑party agencies, while concurrently facilitating day‑to‑day retention programs.
• QA all email and SMS campaigns to ensure flawless execution and accuracy. When necessary, proactively troubleshoot technical issues related to HTML templates, list segmentation, and other aspects of email execution.
• Responsible for weekly reporting, support CRM Manager for monthly, quarterly, and other analysis and reporting, as needed.
• Maintain awareness of email marketing trends, best practices, and technologies.

Who You Are

• Bachelor’s degree in a related field.
• 3–5 years of email marketing experience.
• 2–4 years of reporting and analytics experience.
• Experience working in ESP, preferably Cordial.
• Experience with SMS marketing preferred.
• Awareness of customer retention best practices, technologies, and trends.
• Proficient in Google Analytics (GA4), Photoshop, Microsoft Office Suite, Email Service Providers (ESP), and SMS platform (Cordial/Attentive).
• Highly analytical and metrics‑driven marketer.
• Basic HTML knowledge preferred.
• Demonstrated ability to implement programs through effective use of communication with various cross‑functional partners in a fast‑paced business environment.
• Self‑starter, proactive, curious, comfortable with ambiguity, able to work both collaboratively and autonomously.
• Excellent time management, organizational, planning, and project management skills.
• Must be flexible and have excellent relationship‑building skills.

What We’ll Give You

• Competitive Pay and Bonuses – a variety of compensation programs to foster career development and reward success.
• Financial Planning and Wellness – support to help employees achieve their financial goals.
• Time Away from Work – flexible plans to support health and family needs.
• Extras, Discounts and Perks – generous discounts and community‑based programs.
• Growth and Development – extensive opportunities and support for personal and professional growth.
• Health and Wellness – comprehensive health and wellness programs.

Compensation

$75,000 – $85,000 (remote; the range reflects the minimum and maximum target for new hire salaries for this role). Base pay will be determined by location and other factors.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We welcome qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected characteristic.