Area Chief of Staff

Area Chief of Staff

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The pay range for this role (full‑time) is $130,000 - $185,000 annually. The range reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care).

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law.
• Manage the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement.
• Provide effective medical leadership to hospital teams by driving an inclusive and collaborative work environment in partnership with the practice managers.
• Validate clinical skillset and quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews.
• Provide veterinary services; time spent in clinical role varies by hospital and is determined on a case‑by‑case basis.
• Oversee the coaching program for newly hired veterinarians, ensuring an engaging experience that results in a productive, quality‑standard‑aware doctor.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent.
• Act as a brand ambassador in the local veterinary community.
• Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations.
• Ensure performance goals through high‑quality medicine, preventive care, client experience, and partnership with the hospital team.
• Manage veterinary operations KPIs of assigned hospitals, partnering with the practice manager to develop and execute plans that achieve targeted KPIs.
• Ensure compliance with Banfield’s clinical essentials, government regulations, and veterinary industry standards through quality assessments, medical record reviews, audits and patient safety event reviews.
• Implement preventive care culture, communicate and validate behaviors that drive optimum wellness plan growth and retention.
• Create a say‑yes culture by driving access to care and superior client service.
• Resolve client complaints related to the medical standard of care in a timely manner.
• Manage medical equipment inventory and new equipment requests in partnership with the Director of Veterinary Quality.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring an exceptional client experience.
• Perform other job duties as assigned.

• Leadership:
  Plans and aligns drives vision and purpose, develops talent, manages conflict, ensures accountability.
• Business acumen:
  …