Director Quality Management; Sales and Service

Director Quality Management (Sales and Service)

2 days ago Be among the first 25 applicants

• Business Unit:
  Draeger, Inc., Job-
• Location:
  
  Telford
• Function:
  Quality
• Work Location:
  
  Hybrid
• Employment Type:
  
  Permanent

• Direct quality and regulatory activities in the Quality organization to ensure all business priorities are met.
• Set strategic and tactical objectives for Sales and Service Quality.
• Handle regional escalations of customer quality issues (complaints, recalls, field actions, etc.).
• Maintain a complaint reporting system consistent with the global complaint handling process.
• Support problem solving for quality issues with relevant regional and global stakeholders.
• Prepare and present quality and customer satisfaction data for regular management reviews and lead the annual Management review.

• Establish and maintain an IMS within the US Sales and Service subsidiary in accordance with global requirements.
• Manage an internal audit program and ensure sufficient resources.
• Manage external audits by regulatory bodies and customers.
• Perform internal and external audits for relevant standards (ISO 9001, ISO 13485, ISO 14001, ISO 45001).
• Maintain a corrective and preventive action (CAPA) program consistent with global processes.

• Drive actions to achieve required local product approvals and registrations in collaboration with regional and global managers.
• Drive improvements in US and NA region by providing quality and regulatory knowledge.
• Ensure implementation of an effective Environmental, Health and Safety system.

• Product recalls, field actions, product advisory notices, incident investigations.
• External audits by regulatory bodies and customers.

• BA/BS in Business, Engineering, or Quality; MBA desired.
• 8-10 years in Quality System development, implementation and management in a medical and safety device company.
• 5+ years in regulatory activities.
• 5+ years in a Quality/Regulatory management position.
• Demonstrated ability to develop, implement, and manage an integrated Quality Management System.
• Strong communication, conflict management, and influencing skills.
• Certified Quality/Regulatory auditor.
• Strong knowledge of FDA QSR, NIOSH, and MSHA requirements.

• Medical, dental, and vision insurance.
• Life, short- and long-term disability coverage.
• 401(k) with company match.
• Over 4 weeks of paid time off, plus holidays and parental leave.
• Flexible spending accounts and employee assistance program.

We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Dräger where we are led by the guiding principle “Technology for Life”. Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia.

We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario.

Dräger is an Equal Opportunity Employer.

Please apply directly through our career portal. We look forward to receiving your application.

Director

Full-time

Quality Assurance

Manufacturing

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